in Task SLA Business elapsed time and Business elapsed percentage is showing as 0

[Sriram Pusuluri]

Hi Team,

in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.

[Tanushree Maiti]

Hi @Sriram Pusuluri 

refer: KB0996566 SLA business elapsed percentage incorrectly showing as 0% 

KB0778509 SLA Actual elapsed time and Actual elapsed percentage are at '0' even when the task_sla St... 

KB0871016 Incorrect "business elapsed percentage" and "Business time left" in Task SLA's 

Check this post as well:In sla Business elapsed time and percentage showing 0 

[Vishal Jaswal]

Hello @Sriram Pusuluri 

ServiceNow has explained it in detail here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996566