In the list view New Button is not showing for users In Reports List

[Sriram Pusuluri]

Hi Team,

In the list view New Button is not showing for users In Reports List.

As a admin I am able to view that, but users are not able to view

[Dr Atul G- LNG]

Then it could be an ACL issue. I wouldn’t suggest changing anything yet, but check the ACL on the sys_report table.”

[Sriram Pusuluri]

we have only one ACL on sys_report table for Create Operation, right now that is inactive.

Does user need pa_admin role??

[Ankur Bawiskar]

@Sriram Pusuluri 

just having role is not enough

the ACLs also checks this property value "com.glide.par.unified_analytics.enabled"

If it's false then it won't show NEW button

Try setting that Property with true value and logout and login and then see

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[Sriram Pusuluri]

It is already true only,

[Ankur Bawiskar]

@Sriram Pusuluri 

NEW button will be seen if your user passes any 1 Table.None CREATE ACL on sys_report

Check these ACLs and see if your user passes them

https://instanceName.service-now.com/sys_security_acl_list.do?sysparm_query=name%3Dsys_report%5Eoperation.nameSTARTSWITHcreate&sysparm_view=

Also use access analyzer and see which ACL is failing

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏