In the list view New Button is not showing for users In Reports List
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12-09-2025 02:00 AM
Hi Team,
In the list view New Button is not showing for users In Reports List.
As a admin I am able to view that, but users are not able to view
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12-09-2025 03:22 AM
we have only one ACL on sys_report table for Create Operation, right now that is inactive.
Does user need pa_admin role??
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12-09-2025 03:24 AM
No, mate. I assume you are referring to the sys_report table—no PA admin role is needed for that.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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12-09-2025 03:29 AM
then somebody disabled the New button from List Control
Right Click on List Header -> Configure -> List Control
-> see if "Omit new button" is checked
-> see if any roles added to New roles field
-> see if any script is added to Omit new condition field
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-09-2025 03:35 AM
As a admin I can see Omit new button, New roles, Omit new condition all active false only
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12-09-2025 03:44 AM
this is from issued user, he is not able to view List Control
