Inactivity Monitor Schedule

[John H1]

I have a requirement to send out weekly notifications for Incidents that have been open more that 30 days.

I have built am Inactivity Monitor rule but I can't get it only run weekly, It run every few hours.

Where can I set the rule only run once a week?

[kamlesh kjmar · Accepted solution]

Unfortunately, if there are two inactivity monitor defined with same set of conditions then only one can execute with lowest order defined. You can't make both execute. This is how system is designed. At least this is what servicenow doc says.

Regards,

Kamlesh