Inbound Action attach .pptx file failed.

[xingrui]

Hi everyone.

I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) files.

Upon checking the sys_email_attachment table, it appears that no action has been taken for these attachments (as shown in screenshot1).

And the .pptx file can be attached manually.(It means file type has no problem.)

If anyone has experience with this problem or knows how to resolve it, I would greatly appreciate your assistance.

Thank you.

[Amit Verma]

Hi @xingrui

Can you please let me know which data pill you have mapped in the target record of  Move Email Attachment to Record  action ? It expects a table record reference to be given. For an example, if you want to copy this attachment received in the email to an incident record, you can make use of Lookup Record action before Move Email Attachment to Record  action in your flow and pass the data pill from Lookup Record action as target record in Email Attachment to Record  action.

Please refer the screenshots which I provided earlier where I have created an incident first once the email is received using Create Record action and then passed the data pill from it to the target record in Email Attachment to Record  action.

Thanks & Regards

Amit Verma