Inbound action not triggering

[samarasinghe]

Hi,

I had a requirement when a email sent to abc@companyname.com email address it should receive from servicenow. and should create a record in exception table.

the email already configured before for the instance is xyz@companyname.com.

So how system admin configured this was, whatever the emails received for abc@companyname.com will route to xyz@companyname.com.

So, after this configuration my inbound action is not triggering. 

emails are recieved to servicenow. But it is not creating any record. even I put logs in the inbound action cannot see them printing in the system logs.

Please help someone to sort this issue! what can be the reason for this

[Community Alums]

Hello,

Have you checked email log where it shows which inbound action skipped and why. PFB screen shot.

Thanks
Akshay Kangankar
Please Mark ✅ Correct/helpful, if applicable,

[samarasinghe]

Hi @Akshay Kangankar 

No, there's no any skipped inbound action mentioned. This is what I received.

[Community Alums]

Hi @samarasinghe 

Could you please provide screen shots of your inbound action configuration(condition, type etc) and script part. So we can investigate.

Thanks
Akshay Kangankar

[Deepshika]

Im facing a similar issue did you find out the root cause of it