One-line summary: the inbound action code is not inserting the record (usually because required fields are missing, current.insert() is not reachable, ACLs/canCreate() blocks it, or the inbound action conditions didn’t match) — add defensive logging, ensure required fields (opened_for) and valid sys_ids, and prefer record.initialize()/insert() style to guarantee creation.
try this
Go to System Mailboxes → Inbound Actions, enable the action and Turn on logging (if available) or check System Logs → Emails to see if action matched the incoming email.
Add a simple gs.log('InboundAction hit for: ' + email.from); at top of your script to prove execution.
use this script :
var ir = new GlideRecord('interaction');
ir.initialize();
ir.opened_for = 'd71b87bec3da2d6d1339b6ce0013137'; // validate this sys_id exists
ir.chat_summary = 'received from: ' + email.origemail + '\n\n' + email.body_text;
ir.short_description = email.subject;
ir.type = 'Email';
ir.state = 'new';
ir.assignment_group = 'f07c7de7c3a7d6103d4cf973e4013191';
var sysid = ir.insert();
if (!sysid) gs.log('Interaction insert failed');
else gs.log('Interaction created: ' + sysid);
