Inbound action

[Ragavi]

Hi,

I'm trying to create a request which is in dedicated domain via inbound action. The sender will send mail to common DL .From DL the mail will be forwarded to servicenow. Here the sender is unknown and DL is known to the system. The inbound action considers the sender as user ID . As sender is unknown inbound action runs as a guest. Which throws exception error while try to submit catalog ( which is scripted using cart API in inbound action) . is there any way that I can try to submit thay catalog item either as guest/DL

Thanks,

Ragavi

[ShubhamGarg · Accepted solution]

Hello @Ragavi ,

One an inbound email is received, Have you tried impersonating an existing user in the instance to hit cartAPI() endpoint? One of the way is to define a new user with given DL as her/his email, let me know if it works.

Mark this as Accepted Solution/Helpful if applicable.

Regards,

Shubham