inbound email action testing?
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09-19-2018 04:09 AM
i just created an inbound email action on global domain.
and they have given few emails as a inputs in the conditions , i have done with all
and right now how to test this inbound email is working or not?
anything would be appreciable
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09-19-2018 04:12 AM
For testing put any testing email (your personal email address) & test the condition. By sending email from your personal email to Servicenow instance.
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09-19-2018 11:52 PM
Hi lakng,
If my response solve your issue. Mark it as "Correct Answer". So it will be removed from the Unanswered thread list.
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09-19-2018 04:13 AM
First thing check whether Email Properties have been configured or not .
That means Receiving checkbox is enabled or not under Email Properities.
Now suppose you created an Inbound for Incident table and in that you have specified in the condition that
if the subject contains INC then create Incident. So for that send an email from your personal email with Subject INC and then the instance will automatically create the incident if the Inbound action passes else it will show the errors in Inbound logs which you need to fix and retest again.
