Inbound email action

Pradeepa B
Tera Contributor

‎11-27-2024 03:22 AM

Hi Team,

Could you kindly assist me with the creation of an inbound email configuration?

Scenario:
We need to ensure that only incidents are created when a vendor sends an email to our ServiceNow instance. Additionally, the vendor does not have an account within our instance.

I would appreciate any guidance or assistance you can provide with this requirement.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-27-2024 03:33 AM

Hi @Pradeepa B 

 

Practically the vendor id must be in ServiceNow then it will be easy to use inbound action. else anyone send email to your instance and incident get created.

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Dr. Atul G. - Learn N Grow Together
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