Resolved! Restricting the no of entries in a list type field
Hi All, I have a short description field type list which consists of 20 choices/ values I should allow/restrict users to enter/select any 5 value/choices in short description field
Forum Posts
How to Transfer knowledge articles from one knowledge base to another knowledge base?
Hi Community, Could you please provide me suggestions how can I transfer the knowledge articles from one knowledge base to another knowledge base? Thanks and regards, Nikhil
Resolved! Can we write script to change reports filter condition?
Hi All, I have a requirement, I have created a report on change table and added to a dashboard. I used a filter planned start date is between one week? Currently I am changing it manually every week. Can anyone suggest can we write any script like sc...
Resolved! how to add 2 business days to a current date and time and place it in another field using schedule
Hi All, I am writing a script in Run script activity in workflow to add 2 business days to current date and time and place it in a field. But my script is not returning proper value. It is throwing an error Could you please guide var scTask = new G...
want to insert a excel template on the catalog so that end user van download from there.
HI All, Having a requirement that wants to add an Excel file in the catalog form so the user can download from there. after filling the sheet he can attach it to the same catalog and he can submit the request.. Need a suggestion on this. Regar...
Issue in calculating time difference in different timezone
Hi Team, My system timezone is in EST and servicenow timezone is in IST. Below are the script which calculate time difference but its not working properly. Catalog Client Script:- function onChange(control, oldValue, newValue, isLoading) { if ...
Resolved! How to pass object array from script include using eventQueue() to notification email script?
Hi, I have a requirement to update the software entitlement record assigned to users using record producer. Once the updated is done I need to get the software name and the entitlement name store in a object and push it to an array. I need to trigger...
Resolved! How to display multiple fields in a reference type variable to users without roles
Hi Currently the catalog item variable is created with a reference type and references a user table. I am displaying name, email and department in the attributes of the variable, but when I check it with a user who does not have a role, it does not ...
Send notification 14 days before the expiry date (variable on record producer)
i want to send notification 14 days before the expiry date.Expiry date is the variable(type -Date) on record producer and it is a scoped application
Resolved! Applying roles in ACL
Hi , I am using 1 core table in 1. ITBM, 2.ITSM. currently i am working on the ITSM. 1.my requirement is i have to make program table read only for the program_staff role users, and editable for the program admin role users,I am using ACL's to do t...
Resolved! Add an approver with IF condition
I want to add an approver to my current workflow only if a request is submitted by a user of a specific company and the approver will be the same for all requests submitted by a user of a specific company. Below is the screenshot for your reference:
Resolved! Agent Workspace: Checkbox/selector for Multiple Record Section
I have an Agent Workspace List view (Task table list My Work) that doesn't display the checkbox that allows you to select 1 or multiple records. Below is a screenshot of an example of what I'm looking for. I can't figure out how to enable this for th...
Does Agent workspace support tooltip & hint?
Does Agent workspace support tooltip & hint? When i am viewing in workspace view in native ui its showing all tooltip & hint for fields or choices correctly. But same in agent workspace those are not showing. Any clue about this?
Attachments are not being attached when an email is sent to users.
Hi all, On incident form, while sending an email to users attachments added to incident form are not being sent out. Can anyone please guide me the best possible way to attach the files when sending an email to caller. Thank you, Balaram.
Is it possible to provide iframe in spModal?
In portal, I had a sentence.. when I clicked on it..a popUp needs to open ... in that I want to show some website.. ex: w3 schools website... so what should I need to write? HTML <div> <p ng-click="c.clck()">Click here to open Popup</p></div> Client...
