One or our ITIL user deteled draft KB, I can see that KB article is in deleted records. we would like to restore that KB. There is "undelete with related " option available, can we click on that, will there be any other impact ? Please help and confi...
Hi communities, I would need help configuring incidents auto email follow-up and auto mark the case as resolved if no response from the caller to have better manpower efficiency. Requirements as below:1. Email follow-up will be sent out every 6 ...
Hello, I have created a catalog item, and our requirement is, users need to upload 2 mandatory attachments filename1.csv and filename2.csv, If any one of the attachment is not uploaded then alert should populate, So, I observed that when an attachme...
Hi! We have a requirement where we want to query the related list in Table_1 and if there' at least one record in Related_List_1, the Select Box field value will be changed in Table_1 form Sample Details:table_1 = is the current formrelate_list_1 = i...
Hello -We have several API accounts using REST calls within our instances. Our security team asked us to audit what is being done by the API accounts. They have the ITIL role, which gives them base access to all ITSM tables, and some other tables d...
Hello, wondering if anyone can help me. I've created a business rule to monitor our mid servers, so if a mid's status changes to "Down" this will trigger an incident. It's pretty simple but does the trick and is populating all the fields as desired.....
Hi Community, I have a catalog form in which one of the variables is a Lookup Select Box type. I'm populating the values depending on other variables using script include and client script. When the customer clicks the drop down to obtain the list, I...
Hi Guys, I am trying to call script include from Dictionary override- calculation field but it's not working .can you help me to fix this issue?
Hi all,I am create one table. And trying to add the field like Multi selection for Reference type. But i did not get that type of filed. I am create the list for multi selection of Reference. But i need the url for that. So i need multiple selection...
Hi, Yesterday suddenly many users in our production instance got inactive and locked-out. It shows the records were updated by system. We tried a lot but could not trace any script which might have caused it. But during that period we also got a lo...
is retrospective change OOTB or something you have to implement?
Hello All,I have requirement to abort Request submission when we see "Requested for" and "current logged IN user" are not same , we need to do this because there is an variable to acknowledge terms & conditions and this has to be done by requested fo...
Hi SNC, I am building a code that will apply conflict on CHG record as match when CI-Based. I can able to achieve the logic but i have one challenge that, when CI added to the Affected CI (task_ci) in the related list of the CHG the conflict checker ...
I've been presented with a requirement to have incident states update automatically to "In Progress" when the date set in the "Follow Up" field passes. How can I best accomplish this?
I have a customized field called' Incident' on the change form, when I add an incident to that field automatically it should show the incident in the 'Incidents Fixed By Change' Related List. I know OOB when we add the Change request in the Inciden...
