Resolved! I want remove Info icon from reference field in incident table and add Phone icon using client scripts
I want remove Info icon from reference field in incident table and add Phone icon
Forum Posts
How to enable Agent whisper?
The issue I have been facing is that I am not getting the Help Requested tab under the Conversation Monitoring in Lists. Kindly let me know if anyone has successfully installed Agent Whisper. Thanks in advance!
Knowledge Base - Roles
Good morning, for managing the Knowledge articles I need to have two different roles for insert new articlesfor editing articles who insert articles may edit one who edit articles cannot insert a new one is it possible to achieve this goal? thanks Lu...
gs.getUser.isMemberOf is not working in scoped application
Hello , In list control for one of related lists gs.getUser.isMemberOf isn't working. Can somebody please help here
Info MessageAt least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving request, the stages of requested item won't be updated.
Hello Team, Can anyone elaborate on this? I have not filled up both workflow and execution plan as I am using BR to generate SCTasks based on a MRVS rows. Is it mandatory to fill in these?
How to auto populate a record producer field based on reference field selection.
Hi, I want to auto populate the field DESC with the description of the incident selected in field INC. Once the incident has been selected, the description of the incident should auto fill. How can this be achieved with a catalog client script to do ...
Need to add Clickable link to record in SLA Notification.
I'm working on email notification and need to configure clickable record in the notification. Below mention are the tries: 1. Number: ${number} 2. Number: ${number.URI} 3.Number: ${number.URI.REF} -->> This is not working at all. Configurations are a...
Resolved! Can I change the display column of reference table in Service catalog variables
I would like to change the display column of reference table in Service catalog variables. For example, the table has two columns, category and type, and service catalog has two variables, that are reference same table. I would like to display one re...
How to copy incident fields to request fields while creating request from an incident through 'Create Request' button
Hi all, I was trying to add 'Create Request' button on Incident form that should redirect to service catalog page, and after opening one of the request form from there it should have some fields like 'requested_for', 'short_description' auto-filled (...
User should not allowed to submit form if Assignment group is empty
Hello Team, we don't want users should submit the form if they havn't entered the assignment group i have wrote a on submit client script but its not working function onSubmit() { //Type appropriate comment here, and begin script below var assi...
Resolved! How can the Requested For be updated to a new user if the original user has left?
I am trying to update the Requested For information on a variable set within Requester Details for a Request where the user that originally submitted the Request has either left the organization or had a name change that resulted in a new username.I...
Resolved! Query roles associated with a particular subscription via REST
I try to find out all the users who are using ITSM subscription via REST call. I try to find all the roles associated with the subscription, then find users assigned with each roles. However the number of roles I got from REST API call tolicense_role...
Service Portal - Standard Ticket Header widget not showing for Granular Delegates.
Hi, I am able to see the info region data in the portal but Granular delegate is unable to see those details And the standard Ticket Information is, Please help me in resolving this. Thanks in Advance. Thanks and Regards, Allu Gopal.
Variable limit on catalog tasks?
We've got a service that has a lot of variables and when trying to add them, we've noticed there is a point where variables can no longer be added. We're able to move the variables from the left hand side of the variables list to the right hand side ...
Resolved! Update set movement - Export XML or Update Source and issue with Update Source
Hi AllI am a newbie to ServiceNow so please excuse me or asking lame questions. I am trying to move update sets from Dev > QA > PROD and I am exploring 2 options as of now: Export Update Set to XMLUpdate Sources Please guide me which should be better...
