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Node Log Files

We need to monitor the Node Log File due to some connectivity issues with Azure.Where can I find the Node Log Files (what table)?

John H1 by Tera Guru
  • 1518 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent avatar issue

Hi Everyone, I am working on setting up virtual agent. And i have created a custom greetings topic in virtual agent. When i am testing the virtual agent in portal, and on clicking on chat, the avatar next to all past conversations showing as "1" and ...

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need to populate assignment group members in list collector field

Hi all, I have group field(reference to group) when i select any group, that group members need to populate in list collector field(List collector reference to user ). i want to show that particular group members in list collector field remaining gro...

lata1 by Tera Contributor
  • 7132 Views
  • 27 replies
  • 6 helpfuls

How to set RITM fields readonly through Business rule

Hi All,I have below scenario and need help for this,i am creating a change and ctask through service catalog request. so brought  a field called parent (Requested item backend name :parent.parent) on Ctask form and i need to make its variables readon...

Datta Pisal1 by Tera Contributor
  • 1764 Views
  • 7 replies
  • 0 helpfuls

Resolved! change.itil.approve.role.req (sysapproval fields)

Hello, I'm trying to add some additional information to our "Approval Request - Req/RITM" request, which utilizes the change.itil.approve.role.req email template, and I'm wondering where I can see a list of available fields that are being Dot walked ...

End date and start date

How do I make sure that the start date can be before or after the end date. Also the End date can be before or after the start date on a form? 

Resolved! How to add an asset in asset table using workflow task ?

Hi , My requirement is once order the laptop  using Service catalog . Once Laptop has been received then one of the teams has to respond to the task . Then the Laptop details like serial no . model all will be added to Assets table and assigned to th...

ragz by Tera Expert
  • 2294 Views
  • 3 replies
  • 1 helpfuls

How to change variable background color

I am using service portal to request adding business application record. After I request, it will send the record to approver and the record include variables in service catalog.I would like to change the background of these variables if the value in...

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ESL by ServiceNow Employee
  • 2755 Views
  • 8 replies
  • 0 helpfuls

Unauthorized change is not working as expected

Hi Team, I'm trying to implement Unauthorized change in my dev instance. I have configured the unauthorized property with required conditions and trying to test but the unauthorized change is not getting created.   I have tested the following:1. Crea...

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