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Resolved! Best Practices: New Hire Onboarding

Hello ServiceNow Community - I am looking for some ideas, specifically on what you have been doing with the New Hire Onboarding. We have a great New Hire request form for hiring managers to collect information and our IT fulfillers to complete the pr...

Sam196 by Kilo Expert
  • 12658 Views
  • 4 replies
  • 16 helpfuls

Resolved! Show all Requests and Incidents from Caller, in Related List

Hi Folks, Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets.  Thanks in advance...

Agent Workspace Inbox Notifications - Sound? Alert?

We're implementing Chat with AWA with Agent Workspace.  All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...

Blake Bowers by Tera Contributor
  • 2456 Views
  • 6 replies
  • 7 helpfuls

Resolved! Is there a charge for Release management?

Hi.Tell me about release management.The contract of the project I belong to is the ITSM Standard, so release management was recognized within the realm of licensing.However, when I check the ServiceNow Product list screen of the instance, it is liste...

d-aizawa by Kilo Sage
  • 1014 Views
  • 3 replies
  • 0 helpfuls

Resolved! Clear the latest value in the list collector field

Hi Experts,Could you help me in clearing out the latest value in the List collector field of a catalog item.Example: If user enters some IDS in the field 'Funding Source and Structure (AIM ID(s))' and if the ID was already used it throws an alert on ...

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Amit Rao by Giga Expert
  • 1344 Views
  • 5 replies
  • 6 helpfuls

Flow designer should run only on weekdays,

Hi Team, I have created new flow designer it should run only on weekdays but it trigging daily, I have created new action attached to the flow, Please find below attachments.Input:Set2: Script:         

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Override Reference Qualifier questions

A while back I created a Dictionary Override for our Assignment Group field that used a Script Include to hide 2 groups from most of the other groups in our org. Here is my current Override set up:  I would like to add another Script Include to the R...

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Lee Kraus2 by Tera Guru
  • 502 Views
  • 2 replies
  • 0 helpfuls