We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.Has anyone come across a setting...
Hey, Our Change Management Team would like a way to create a blackout that is for a business service offering. They would like the conflict detection to run on the Impacted Services/CIs section of the change record. For example we might not want anyt...
Hi Everyone, In the list view of a table when I do configure --> List layout and select the columns what to be shown, it is not reflecting globally. When I impersonate other user, I see unwanted columns also. Also, it is showing this below message: ...
Hi All, i have created the custom table 'u_exceptions' table in this table we have 'u_reevaluation_date' field so now the schedule job will run every day, where u_reevaluation_date is 7 days from today. When that happens, the Scheduled Job should mak...
Good Morning, Please can someone advise, within the Agent workspace incident view we would like a few sections auto minimised as they are not always used and just an extra step in workspace agent for the SD member to fill out/scroll through. Can you ...
Approval from manager in flow designer.I am having one variable in catalog item as request_type inside that I am having few choices/category. When user select project create and project modify then only he will ask for approval and the once approved ...
If Logged in user is belong to one of the group "RMA Approvers" or "Network" then that records only need to be display to that logged in user, not display all available records. i have created ACL,not working.
HI all, I need to add SLA field to the incident and task_Sla tables . I tried by adding sla field to Task_sla but it's not showing anything. Any solution. thank you
Hi, How to get the number of open tickets assigned to the current assignment group and have to display a message like-"The assignment group has (this number of)tickets open"? Regards, Akhil
Hi, Has anyone ever done integration with dynatrace application? I've an issue connection. I've done integration following this guide : https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notif...
Hi, We have a feature, if the users sends an email to ServiceNow, then automatically incident ticket will be created. But some of these incidents will be managed as Catalog Task instead (i.e we want to convert it to Service request) Regards, RajakS...
Hello All,I have written a catalog client script and script include nut getting an error message.There is a JavaScript error in your browser console Unhandled exception in GlideAjax in Service Portal Please let me know how can I solve this. Client sc...
HI all how can we change or add fields in the reports list view and how can we sort based on assignmnet group. here i have a requirement that i want to sent multiple reports in one mail that i was done only thing is i want to change or add some fiel...
I am planning to include this functionality of automatic routing of incidents in agent workspace . Please help me with the below question Advanced Work Assignment for Incidents com.snc.incident.awa is part of ITSM Standard or Professional?
Can anyone please help on the below requirement. I have date field variable named assignment date. Another date field variable is expiration date. Users should be able to select the expiration date between today's date to assignment date + 6months.Th...