Incident Assignment group reference qualifier

[Stergios Stergi]

Hello, I would like some help regarding the Incident form set up.

I've been stack on this for a couple of hours now, I cant find the correlation between the sys_user_Groups and the Assignment groups of the Incident form.

All I have found is in the dictionary of the Assignment group, there is a reference qualifier

" : new Pancreta_Util().getIncAssignmentGroups(current.category.u_name) "

However I have searched throughout the instance and I cant find the way to add a new group I created with the ITIL role, in the available groups.
There is a correlation regarding the Division field on the form. When we change the Division the available assignment groups change as well.

Thank you in advance!

[Ankur Bawiskar]

@Stergios Stergi 

Did you debug the script include function what it is returning?

[Prince Arora · Accepted solution]

@Stergios Stergi 

As per the explained scenario

1) On the incident form, there is a field called "Assignment group" and there is a reference qualifier attached to that

new Pancreta_Util().getIncAssignmentGroups(current.category.u_name) 

So basically "Pancreta_Util" is the name of the script include and "getIncAssignmentGroups" is the name of the function in the script include

Go to filter Navigator <-> Script includes <-> Pancreta_Util <-> and SearchgetIncAssignmentGroups 

2) As I can see reference qualifier is passing the name of the category selected on the form, so basically there is some logic performed in the "getIncAssignmentGroups", Please take a look at it, the logic of hiding/showing the groups based on the category is mentioned in this function only.

3) If you want to create a new group, type  sys_user_group.LIST & create a new group in that

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Stergios Stergi]

Thank you so very much! As soon as I navigated to the Script includes it dawned on me!
Case closed!