Incident Created Notification - Include SLA Definition

[Quinn2]

I am trying to create modify the incident created notification to include the SLA definitions for our end users. I know it is not included in the Incident table but it is would be part of the Incident SLA table. Can the notification be set to the Incident SLA table and the when to send when a record is inserted or updated? Or would this need an event is fired?

[NarsimhaMurty1]

Populating due date field and showing it in notification should work

Thanks & Regards
Narsimhamurty D

[Dr Atul G- LNG]

Hi @Quinn2 

So if i understood, in creation email, you want to show teh SLA definition as well to user. If this case, not available OOTB You need to some script to get the same. As both are 2 different tables.

@AshishKM