Incident E Bonding Between ServiceNow To ServiceNow - Pending Reason State not updating

pgopinathkarthi
Tera Contributor

‎01-11-2024 07:04 AM

Incident E Bonding Between ServiceNow To ServiceNow - "Pending Reason" State not updating since the additional comments field are mandatory. Other field changes are happening between two different instances. Please suggest me what should be done. I am not a developer, and I am new to ServiceNow. This integration is done by another person.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-11-2024 08:01 AM

Hi @pgopinathkarthi 

 

I is very tough to say what need to check. You need to dig out in the integration and see. 

- Is this working earlier?

- Is any recent changes happened?

- IS any code changed on other side?

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AshishKM
Kilo Patron
Kilo Patron

‎01-11-2024 08:42 AM

Hi @pgopinathkarthi , 

Refer the below portal for e-bonding setup and compare the same in your instance, there may be some additional configuration ( field mapping ) required on your instance for "Pending Reason" state. 

Find the flow for this integration and read end-to-end, you will get a lot of details while browsing it and able to share or fix the issue.

https://exalate.com/blog/servicenow-ebonding/

 

-Thanks,

AshishKMishra


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