Incident, Request, and Change Record Retention

[BenF]

We are currently establishing a record retention schedule for incidents, requests, and changes. ServiceNow appears to default to no record retention. What system property needs to be modified or created to delete incidents, requests, and changes after 15 months?

Thanks in advance.

[Rajat Gupta6]

 Incident records are archived 18 months after they are closed and destroyed 18 months after archiving (total of 3 years after closure). Change requests and requests, while not explicitly defined with the same 3-year retention period, are generally retained within the ServiceNow instance until they are explicitly removed by users or administrators.

You can build archiving rules to manage data on your tables.
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/database-rot...

Please accept my solution if it works for you and thumps up.

[BenF]

Thank you Rajat. My Incident Data Management Policy - instance is supposed to be out of the box - archives Incidents that are no longer active, and their closed date is older than 6 months ago. Should I be looking in a different table to see the 18-month archival you mentioned, or do I need to change this policy to reflect a different value?

[Rajat Gupta6 · Accepted solution]

You can configure existing or create new archive rules as per your requirements. Mention the conditions to archive records based on your requirements.

Please accept my solution if it works for you and thumps up.