Hi,
you can use Before update BR on incident table
Condition: State [Changes to] Resolved
Script:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var inc = current.getUniqueValue();
var gr = new GlideRecord("incident_task");
gr.addActiveQuery();
gr.addQuery("incident", inc).addOrCondition("parent", inc);
gr.setLimit(1);
gr.query();
if (gr.hasNext()) {
gs.addErrorMessage("Please close incident task before resolving incident");
current.setAbortAction(true);
}
})(current, previous);
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
