Incident submitted without filling mandatory fields

[smitra]

Hi All

Recently we encountered a scenario on our QA instance where the incident was getting submitted without filling in the mandatory fields from the Incident Application. Though I can see the blank incidents I am not able to create such an incident through application, portal or email. Hence I cant replicate it.

Has anybody encountered such a scenario before? Could someone please help me in understanding the root cause and workaround for this issue?

Thanks

[smitra]

Hi Harmeet

I dont see this issue in my instance

[Kalaiarasan Pus]

If one of the client scripts break or errors out, then the subsequent scripts might not run properly. This could result in weird behavior of the form (Possible tickets with blank fields since scripts responsible for making the variables/fields mandatory did not run).

[smitra]

Hi Kalai

I am trying to understand in what situation it might occur so that I can test it myself. But it is not occurring at any point of time for me(tested in IE and Chrome). Could you please help me understand the scenario when this might have occurred?

Thanks

Sudhriti

[ServiceNow SA]

Hi All,

Any solution for this issue? Same issue is happening for me.