Hi All, I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the ...
Hi there,I have a favorite filter that shows all Active tickets that are assigned to me using Assigned to is dynamic and updated by is not me. This works really well for me being able to quickly jump on tickets that have a response from someone other...
Hi everyone, how you would achieve this requirement? Setting up automation: Implement an automation within the system that monitors whether an incident is in the "On Hold" status. Checking time in "On Hold" status: Monitor the time the incident has ...
Hi,I used the below script in a business rule to add a static attachment along with one of the email notification.(function executeRule(current, previous /*null when async*/ ) {// Add your code herevar grSysAtt = new GlideRecord('sys_attachment');grS...
I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot be High (v...
Hi Community, Trying to update request state via update record in flow designer but it is not updating request.Other fields are setting but not request state when it is approved.When rejected working fine but on approved facing this issue.
Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh
What are the ITSM Use cases for Now Mobile Application?What are the ITSM Use cases for Mobile Agent Application?
Hi ServiceNow Community Developers, I am following the steps outlined in here https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub/concept/slack-spoke.html to integrate ServiceNow with Slack using the ...
Hello, This is my first ask to the Service-now community so apologies if this question is incorrectly posted. I have search the community but have been unable to find a suitable solution. We have been using Service-now Change Management for a number...
Hi, I have a requirement to add sys_choice table as reference field in a new field in scoped application table.However, in reference specification section I cannot find sys_choice table. Kindly help me in resolving this.
Hi All,For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .Which ServiceNow Mobile Application will be best suitable from below?1.Now Mobile2.Mobile Agent
Hi all, First time posting in this forum. I'm creating an SC Catalog Form and using the "Date" variable. I want to limit or restrict the date options to 1 month from "today's date" (date of the submission of the request). Meaning, I don't want a use...
When we convert incident into request, then on next page (catalogs_home) at top info message : To View Incident, Click null. It's showing null here. We want to be populate Incident No over there rather than Null.
Hey, I need to have a custom work notes field and activity list, on a custom table.I couldn't create a work_notes field without the u_ prefix therefore I couldn't use the Formatter option on that table.Is there a solution to have the popular work no...
