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Access to report denied based on report_view ACL

Hi All,We have one report on incident table which show average age of incident. Report is single score and its created on duration type field. It was working fine but suddenly I am getting this error. I have all required roles mentioned in report_vie...

Community Alums by Community Alums  
  • 1265 Views
  • 2 replies
  • 0 helpfuls

Not close the RITM until Manual task(s) are closed

All, I have multiple catalog items where users create manual task(s) in addition to the task(s) that are generated by the workflow. However, when the user closes the workflow generated tasks before the manual tasks, the RITM closes and the XML shows ...

How to get a value from related list field

How to get a field from below highlighted field. I tried to use current.test_value but i'm getting undefined. moreover I cannot able to see the field in filter conditions. Please find below snap. Could anyone please help me. @Ankur Bawiskar @Saurav @...

Venkat141_0-1702470546408.png Venkat141_0-1702471071186.png
Venkat141 by Tera Contributor
  • 369 Views
  • 5 replies
  • 0 helpfuls

Agent Workspace - user search configuration

Hi All, If I search for a user using his User ID in agent workspace search, It displays user details. I want to modify this to make phone number visible as well. I can see there is a view created on sys_user table, I modified it but it still does not...

Ankita9793_0-1702450359468.png
Ankita9793 by Tera Contributor
  • 189 Views
  • 1 replies
  • 0 helpfuls

Flow Designer Action and Record Producer

Hi All,  We have created the catalog item to automate the creation of Record Producer.We have attached flow designer in the above catalog item so as the request is raised the record producer can be updated, created or retired. For creating and updati...

Resolved! URL Redirection getURLForTask(current, 'rfc'));

Can someone brief what this particular UI Action code does: action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc')); This is being used to create standard change from an Incident. And it redirects to the below page. I want this UI A...

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Resolved! How to get duration time between states?

Hi, I need to get somehow duration time between states in a problem management.I would be grate to get something like this as a report.. Someone know how to get that?

DIVI1 by Tera Expert
  • 458 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to remove group to be restricted from orchestration ?

Hi All , I have a requirement where I am little stuck with scripting. Kindly need some guidance from experts .We have a requirement where , there are number of groups if a user selects any of the groups from the list except that grp remaining should ...

thirumala2 by Tera Guru
  • 665 Views
  • 14 replies
  • 1 helpfuls