My team currently has already existing a Knowledge Feedback notification that triggers when Comments>Is Not Empty. We are employing Knowledge Feedback Tasks and need those to trigger to the same ownership group when tasks are created. The problem I a...
A group would like to use a catalog item to take requests for changing firewall rules. Their needs consist of taking in: 1. A firewall rule name2. A source IP3. A destination IP4. A destination port I can configure this for a single request, but the...
I am using an asynchronous BR where I am unable to update the current field value directly; instead, I have to use current. Update to achieve it. Is there any other way to accomplish this? Additionally, I have included a REST call in the BR.
We have requirement to restrict the publication feature to the specific list of recipients list. Please help us.
CASE- Hi . I am creating a form where a field with 3 radio buttons (High, mid, low) 'C' 's behaviour is being determined by the value of a dropdown field A. A can take values -1,2,3,4. When A takes 1 or 2 , C becomes hidden and when A takes 3 or 4 C ...
Hi All, I have a requirement where I need to auto-populate Service Address field(reference field) from caller's location(dot walking) on the form. Please let me know how to achieve this.
Hello friends, I am stuck across one issue. 1. I have created a on a table. When the record is inserted the triggered and a is created.2. There is an approval configured for. Anyone from this group can give.3. Required flow is that : No other configu...
When I load a new problem task form via list view "new" UI action, the due_date field is Editable. But when I save this record, it becomes Read Only. My requirement is to change this due_date field on problem_task to Editable even when the record is ...
I am curious what is the best approach to trigger the submittal of a requested item on a quarterly basis. I believe creating a flow and then using a custom action to trigger quarterly, but I am unsure if this is correct. Please advise
Choosing Configuration Items in a Change Request ProcessI have a few questions about choosing configuration items on a change request.When creating a change request, users must select a Configuration Item (CI) from a CMDB with over 1000+ options.What...
I have a requirement to create data certification on first monday of the month.I have created a Schedule entry which triggers on every first monday of the month but when i add it to the schedule definition the next run date shows as 3000-02-03 05:30:...
In our Change workflow, we allow the Change assignee to move the Change state from "Test" to "Implementation" when all testing is completed. The assignee will click on a button we created in the form. The Change assignee can change throughout the l...
When ever the user has ITIL Role default user should open SOW Lading page when ever user login.
Hi Community Members,I want to allow users to have backend view of the fulfiller access but as a read-only mode and additionally, to allow write access to the additional comments field . I tried giving user the "til" and "snc_read_only" role but it i...
Hello, I have a requirement that is if the user has assigned asset then in the catalog item- one variable should be visible and if the user has no asset that variable should disappear. I have tried Below script but it is not working . Can anyone let ...
