Illegal access to method getMessage() in class org.mozilla.javascript.RhinoException
I get this error message when I try to edit a catalog item in Catalog Builder.Is it due to a flaw in the Cliant script? Where should I check?
Forum Posts
Resolved! How to build the connection between oauth authentication and scripted Rest API
When we are working on inbound integration we build the scripted Rest API.Is there any ServiceNow existing relation between oauth authentication between scripted Rest API?I did not see any direct relation to point the oauth authentication from script...
why i am getting sys_id instead of Display value in script include from client script?
Hi All Actually i am writing client script and one choice field and one reference field as parameters into the script include but it gets sys_id instead of Display name Client scriptfunction onChange(control, oldValue, newValue, isLoading) { if (i...
Search RITM by using Variable value in global search
Hi,I have a variable called Case ID for one of the catalog item and if I search Case ID then I should get corresponding RITM from global search. Any help on this would be greatly appreciated.Thanks in Advance!
Resolved! How to search values from cmdb_ci table
Hi, I want to search records from table cmdb_ci and cmdb_ci_computer by name for example.Unfortunately it's not working after all of my ideas. Maybe someone know about how to achieve this view form table perspective: I'm working right now on pers...
Resolved! State from New to In Progress automatically changes when the incident is assigned to someone, can it
Hi,State from New to In Progress automatically changes when the incident is assigned to someone, can it stay on New? The fulfiller must acknowledge the incident by updating the State.Is this possible @Maik Skoddow @Mark Roethof @Gaurav Shirsat @gha...
Service Now Dashboard Monitoring Report
Hello Team,I'm just wondering if you could help me with my issue, i'm having a trouble with getting the right number for the reports that i will be using for forecasting. We've recently migrated from Cherwell Ticketing tool to Service Now (Vancouver)...
Move guided tours
Had someone part of our Problem Management Team create a Guided Tour in our Dev environment and we'd like to move it to Test and subsequently to Prod. Is there a way to export/import a Guided Tour? I attempted an export and then loaded it into th...
Catalog item: Dynamic price for variable
Hey everyone,I'm currently getting introduced to the Service Catalog and have begun creating some basic Catalog Items.I have a case where the customer would like to have a quantity discount on a service based on quantity selected.Example:<Generic Ser...
My REQ items aren't closing when all the RITM's and SCTASKS are done - where is this actually done?
My REQ items aren't closing when all the RITM's and SCTASKS are done - where is this actually done?explained: I have many items that generate multiple SCTASKS and many REQ's the generate multiple RITM's. How do I monitor at the REQ level using busi...
Resolved! How to sync the assignment group of the RITM and Catalog Task?
When a Task is created, how can I keep the Assignment group field in sync with the RITM assignment group field. update: as in synced at all times, if the ritm assignment group is updated then the task should be updated too
Resolved! Field values not getting cleared
I have created a Script Include and catalog client script on the Requested for field. But when I remove the requested for files value the remaining field values of location, city etc are not cleared and remaining the same. Script Include: var User = ...
Resolved! Data Dump Help!
We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
Filter templates on template bar
Hi,I have a requirement by where I need to filter out the templates shown on template bar at bottom of form. On the incident form we have a custom choice field 'product', we have 3 products we can select.We create a template for each category of inci...
Resolved! Customize form for each group
I want to set the items to be displayed by default in the incident for each belonging group, is it possible?