Hi, What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to th...
since we have id badge to open interaction , how can we use scanning of laptop serial or nfc ? Does servicenow have any available module?
Hi Team, I want to add a widget to Knowledge base >> homepage new option under the drop down as "Knowledge Articles" How Can I add, any information would be help
Hi All , I have written the below business rule for the condition : 1) Check if the AG of the assignment group and the CI assignment group is same in the change request2) If same check the member who has approved the change request at the approval f...
Hi Community, I have a ui page where i have created a popup and calculating or mapping time worked field with the field i have created using html. Only pasting the html code for time worked field. HTML:<div id="element.task_time_worked.time_worked" c...
Hello All,We have setup a JDBC type Data Source And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let m...
Hi Team, Some tickets loads in half-screen and right half is blank screen.. Anyone faced this issue? pls assistI cannot share screenshots.
As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...
Hi,I have created Service portal, under that placed a "Create and incident" Record producer. I want to submit the incident only for the "department=network" users, I don't want to enter in the same portal some of the users which are NOT "department= ...
Hi,I have created a Assignment rule which is not working. some of the other rule (or) BR is working on the Record producer please find the below screenshot and help me out how to check or investigate the issue. It should be KSA Office support as pe...
Hi,Created New Service portal and i want to land the users "Dept=Network" only into that portal. please help me out how to configure the portal. Thanks,
Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
Hi,How to check how many reports are created on the Incident table.I want to know the list of reports which are running for the incident table. Please help me out with the navigation steps Thanks,
I'm encountering an issue in ServiceNow's Flow Designer where I'm attempting to access the "oauth_entity" table, which resides in the global scope, from my application scope. However, I'm consistently facing the following error message: "Scope does n...
