Hello All, I have a requirement to make the Description field of the Change Task to be read-only once the Change has been approved in CAB. In our process, the Change Requester's Manager is usually the first level of Approval, then it goes to CAB for ...
Hi ,In the flow, I have created a action to update the CI where i taken "recurring Price" .It is showing recurring price "0" in ci table.In the catalog Item we have a field "recurring price" that value should reflect in ci table as well .How to achi...
Hi Alll , I have a requirement where in my incident form ,I have field name as Priority(dropdown field) with options P1 , P2, P3 , P4 . From the dropdown field - I want the option for P1 field to be visible only for the users with Manager role . How...
Hello everyone, I have a requirement I have a field "category" when form loads initially its value is "none" .so I am trying this scenario when category value changes to other ". I want to hide Description and short description fields. I have written...
Hi,In portal home I want to apply Announcements at the top banner as shown in the below Screen But if I login then this is disappearing, but i want to see this throughout the page once i login i want to see this Global outage, Please help me out onc...
Hi,I have a issue in portal where the content is duplicating twice we did find out the root cause its due to error in code.But this issue happened only in test and prod environment want to find out how this occurred but i am not able to find it. How ...
As a Change Manager, I want to cancel the Change Request after 90 Business days and notification should trigger 5 business days prior. How can we achieve this.I want to Notify the requestor 5 business days before the change is to be canceled. Thank y...
Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?
Hi @all, I have a requirement to set the message to set the user time preference in the variable. In the planned start and end it need to be populate based on the user time. it need be checked current logged in user time. Catalog client script:functi...
Hi Developers,When I try to fetch the access token from a third-party application, its showing the below error please refer the attached screenshot. Can anyone please help me?
I have inactive sc_request, sc_req_item, sc_task items with "active" flow in sc_req_item.When I performed data fix on sc_task or sc_req_item, the flow triggers to the next step and made the record active again.How could I find all flows on inactive r...
I have a report that is getting the count of incidents resolved in a month and breaking them down in groups of date ranges. For example, Same Day, 2-5 days, 5-7 days, 1-2 weeks, etc. This is an old report that used the Business duration field for tra...
Hi Guys, Need help on Multi-row Variable Set. I only have one column (single text), but I need to make sure that user doesn't enter the same value over and over. I am doing it on a Catalog Client script. Please assist. Thank you in advance. Regar...
Hi Team, We have couple of custom Integrations which are based on REST API.What we want to implement like we should have something in system which will enable us to simply disable the Integrations.exampleCreate a system property per Interface to enab...
@Ankur Bawiskar @Community Alums Please help me or anyone else How to capture the "last logged in user" & "Primary user"from Discovery for CIAnd I want to capture in a separate field in CI how to solve this
