Greetings,
We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area. As an admin, I can see them just fine. We've patched up past the known issue that I've seen referenced. Doesn't matter if the templates are set to a user, group, or global, they simply cannot see any to choose.
I can't find anything on this that pertains to incident that doesn't reference the known issue that was patched. Feels like it's role-based, had my admin rights removed and I ended up with the same issue.
These folks do have the template_editor, itil, workspace_agent, and awa_agent roles, among others. Any thoughts on what I'm missing here? Our T1 team utilized templates pretty heavily, we're not going to get the full benefit of Agent Workspace until I can get these available.
Thanks,
Jason
