Incident Work Notes and Comments Placeholder Text

[Kyle Laurel]

I've been doing some research on setting the placeholder text in the comments and work notes on the incident table. I've tried the following client script:

function onLoad() {
var eta= g_form.getControl('work_notes');

eta.placeholder = "Internal IT work/technical notes, visible to IT & work notes list members";
}

The only problem is that this only sets the placeholder when the incident record hasn't been submitted. Once it is created the text disappears. I know theres some functionality in the catalog variables to allow for example text, but is this implemented on the field level?

[fabinamehar]

If you want to include 'Grey text' within any variable in a form, simply use the 'Example Text' field during variable creation.

So the result will be like this 

[Sanjay Bagri1]

Hi, Please go once below link https://community.servicenow.com/community?id=community_question&sys_id=4b394325db5cdbc01dcaf3231f96190b&view_source=searchResult And if you want to fetch that filed value so you can fetch from sys_journal_field table. And set where you want . And also some business rules or script include are written in this sys_journal_field table . So please check that . Please mark as correct and also helpful . Thanks Sanjay Bagri Dxsherpa.com

[Rushikesh Surya]

Hi Kyle,
Did u get the solution for this?
Actually, I am working on the same problem so if u have a solution for this then kindly share it with me, it will be helpful for me.
Thanks in advance!!