Incidents not visible when adding through related list in change

Deepak25
Tera Expert

When i am adding incident in change request through related list of incidents fixed by change the list is invisible (incidents are displayed in white font) and all incidents are not showing.

Deepak25_0-1681715370899.png

When i click on the edit button to add incidents

Deepak25_1-1681715414634.png

The list does not display any incidents in the list.

 

Deepak25_2-1681715469871.png

but when I click on the blank spaces, incident number is showing below... But when i search the incident number which I want to add it showing empty. 

Why i am facing this issue and how to solve this

6 REPLIES 6

AnveshKumar M
Tera Sage
Tera Sage

Hi @Deepak25 ,

It might be because of Display field on incident table, configure incident number as display field in dictionary.

 

For example,

In filter navigator type "incident.config" hit enter, and in the page opened select Dictionary tab and make number field as Display -> true.

 

AnveshKumarM_0-1681716253393.png

 

 

Thanks,
Anvesh

Hi Anvesh,

 

Display value is true for incident number in dictionary