Increase size limit of attachment on Service Portal

[S_53]

How can I increase the size the limit of an attachment per file for a service request on service portal. I think it is allowing up to 24MB per file. No error or warning message is shown. I tried updating below things but no luck. Any thoughts? 

• Updated widget: "sp-ticket-attachments" from 1024*1024*24 to 1024*1024*1024. Din't work.

• System property - com.glide.attachment.max_size shows 1024 but no luck.

[Priyanka Chandr]

Hi,

In the form widget client controller script Update the line sizeLimit variable

From var sizeLimit = 1024 * 1024 * 24; // 24MB

To var sizeLimit = 1024 * 1024 * 1024; // 1GB

Kindly mark it correct and helpful.

Thanks,

Priyanka

[Jaspal Singh]

Article that you have read & made changes states the same. I am not sure if modifying at all other places on the portal i.e. all widgets where limit is set as 24 would make it work.

[Gowrisankar Sat]

I think your code should work as per below KBs:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0692617

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718101

Also i checked multiple OOB widgets which has the same code:

function setupAttachmentHandler(){
$scope.attachmentHandler = new nowAttachmentHandler(appendSuccess, appendError);

$timeout(function() {
var sizeLimit = 1024 * 1024 * 24; // 24MB
$scope.attachmentHandler.setParams($scope.data.table, $scope.data.f._attachmentGUID, sizeLimit);
})
}
setupAttachmentHandler();

[S_53 · Accepted solution]

Was able to achieve it.

Most of the articles say 'SP Ticket Attachments' but the correct widget to update 1024*1024*1024 is 'SP Catalog Item'.