Integration user roles test

[Yasin Shaik11]

Hi All,

Need help,

For inbound integration we have different roles as given below. if we give these roles to integration user what operation they perform(Like CURD) in servicenow side. How would we know what operation they can perform by granting these role to integration user. Please guide me on this.

it_project_manager
it_program_manager
snc_platform_rest_api_access

[Yasin Shaik11]

@Johns Marokky  Thanks I got it.

Actually my client wants to give the it_project_manager & it_program_manager to the integration user. is this best to give these roles directly ? If not please advise me what is the good approach ?  

Thanks in advance. 

[Johns Marokky]

Hi @Yasin Shaik11 ,

So before I could comment on that I need a few details.

What is the role of this Integration User in your instance?  

Why are you planning to give it_project_manager and it_program_manager roles to this user?

Because the above roles will give the permission to delete the records from pm_project, pm_program, etc. I think it's not ideal to give these roles, but then again it depends on the situation of the integration used.

So if you could brief me about the integration that you are planning to do with the integration user then I think I could provide some thoughts around it.

Regards,

Johns

[Yasin Shaik11]

Hello @Johns Marokky 

So far I haven't got detailed requirement from my client and it sounds like inbound integration and for that we are planning to use to Table API's  and we do require Delete operations as well. Please provide your valuable information about the roles which one is good. 

[Johns Marokky · Accepted solution]

Hi @Yasin Shaik11 ,

Again it depends on what tables you are going to do what operation "Read, Write, Create".

For example, if the integration user is in needs to create and write demand in the dmn_table, then it_demand_user role can be provided.

So do some analysis on the roles and give minimum roles as possible for the integration user.

You can use the above-mentioned list which gives you basic information about what each role has access to in each table.

You need to do more analysis on this based on your integration.

Regards,

Johns