Interaction Record Created by the Guest Account

[will_forster]

I have an issue whereby a number of interaction records are being created by the 'Guest' account.

However, the user who initiates the interaction via the chat icon is logged in and is authenticated.

This issue appears to be intermittent. 

[Mike_R]

How are you creating the interaction? Through workspace?

[will_forster]

Hi Mike.

No.

Automatically created from the Agent Chat Icon on the Service Portal

[Mike_R · Accepted solution]

Sounds like it could be similar to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868340

But it says this issue was fixed. I would suggest opening a case with support as well, while you wait for other answers here.