interview on incident management?

[sreenivassinsta]

can anyone please suggest me some question areas or topics being asked on incident managemant?

[Rajat singh2 · Accepted solution]

Hi,

I think  if you are bothered about incident management, then you should learn that in below sequence:

1. What is incident management?

 Anns: The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

2. To learn the process of incident management. got o below mentioned webiste.?

Ans: https://www.cherwell.com/products/it-service-management/itil-processes/essential-guide-to-itil-incident-management

If you have specific question you can ask here

Mark helpful, if it helps you.

[Bharath13]

What is Major Incident,,, Please give me brief description about it

Thanks

[Akash4]

Hi Sreenivas,

For incident management concerning to ServiceNow, you must follow the standard pdf for ITIL. Most of the cases the questions will be asked from 'ITIL V3 Incident Management'. This also comes in handy with your Certified System Administrator. Ask your organisation team members for a document or search in web.

Thanks

Akash

[Rajat singh2]

You Can try below mention link it will redirect to all details about incident management.

Incident Management details