What are "Containment rules" and "Hosting Rules" in CMDB
Hi, What are "Containment rules" and "Hosting Rules" in CMDB. In reality, will there be a need to create such rules. If so, what are the use cases. Thanks, Shanks
Forum Posts
In Global text search is it possible to get parent record if we search child record field values?
Hello, We have a requirement to find parent as well as child record when user tries to search data from child table in global text search. For example, if user types in short description of child catalog task it should find both parent RITM and child...
Integration the ServiceNow to Virtual machine
Integrate ServiceNow to Virtual Machine. Requirements:In Service Portal or any other module (such as Incident, problem etc), customize a button to launch Virtual Machine. Virtual Machine is for lab use. Thanks in advance.
ServiceNow User Groups in Australia
Hi community, Are there any ServiceNow User Groups in Australia?
Resolved! Regarding showing different colors for "Choices of Priority field" in Notification body
Hi,I have this notification setup for some table. Here the requirement is to show Priority choices in different colors in the notification like if record has High priority it should be in "red" in the notification ; if Medium then "orange" color in n...
Resolved! Make filter condition unmodifiable in Portal
Hello, I want to make the Filter (breadcrumb) conditions unmodifiable in the Service Portal. In the image above, Currently, I can click on the 'Home' and the portal redirects to the main Service Portal Homepage. But the users shouldn't be able to c...
Query regarding Before BR
Hi All, My question is about Before BR. Suppose I am inserting 100000 records through scheduled fix script daily. Will before BR work in this case? Thanks,Tara Singh
Set a field value inside a catalog variable in client script
I am trying to set a help text value for a variable via the client script. How can I set a value for a field inside a catalog variable?
ITSM Simulator - Configure state choice list and behavior
Confused on what is being asked for #3- Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions. I completed this, ...
Watermark in the reply mail
Hi All, I couldn't add the watermark in the reply mail. I am getting an email notification with "Approve all" and "Reject all" links along with the watermark, onclick of the links a new email is created but with no watermark. Can anyone please sugges...
Change request is skipping approvals
For only some changes the approvals are skipping. It is happening only sometimes. So it is difficult to re create it non prod environment to check whats wrong with it. I have checked the approvals groups and the member in the groups are active and ha...
Resolved! Approval Reminders through Scheduled Jobs
Hello,I am trying to create a scheduled job that sends out a notification to approvers who have approvals older than two days. I am using this script to query and send out the notification but it is not working for some reason. // Define the GlideDa...
Resolved! Restrict API access to block user table when getting change records?
Hi All, What role or custom role can I give a user who needs to access to change request records via API, and potentially the "assigned to" field from the user table? I'm trying to limit a users access that needs to run API GET commands to get data...
Clicking on the notification link (URI_REF) should redirect to esc portal instead of sp
Hello All, Clicking on the notification link (URI_REF) should redirect to esc portal instead of sp. There was an e-mail script where we are using URI_REF to get the current record, this e-mail script was used in multiple notifications.@Ankur Bawiskar...
Resolved! Scheduled job not triggering business rule
Hello,I have a scheduled job that creates a work order. I have a business rule on work order table that creates a work order task. When my scheduled job runs the work order gets created following the template it is using, however the work order task ...
