There is a table in ServiceNow called 'Approval System'. This table has one field and two form sections. The field on the form is 'Approval Type', which offers two choices: 1. Approval Flow and 2. Catalog Flow. The table also contains two form sectio...
Hello All, I have a requirement to create a script that will automate the creation of a catalog request. When a new user is created on the sys_user table with the following conditions:company = ACMEsource = new_hire_tablenew_hire_active = YKick-off t...
In rm_scrum_task if any worknote added, that worknote should populate in story(rm_story) as a worknote when rm_scrum_task state is complete.
Hello, This is more of an optimisation question.we've performed an integration and its brought over 1.6 million records where half are empty records. I've run a background script however its taking a lot of time and sometimes just gives up.Can this s...
Who manages the ServiceNow Wildcard Certificates.Ours is due to expire in the next couple of weeks.
Is it possible for regular ITIL users to create their own model changes for normal changes? For example, someone wants to create a model they can use each month for monthly patching that would include their entire list of CIs. Also, is there a way to...
Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...
I am working on a flow design. Requirement is: If the RITM is closed then I need to check if there is any parent SCTASK of that RITM, if there is then need to close that parent SCTASK as well. Can anyone please help me out how can I achieve it. Thank...
We have requirement POP3 is not supporting by Microsoft365 so for that we cannot create email account on ServiceNow that's why we came up with new solution in this when user send mail to IT team then IT team forward that mail to ServiceNow using forw...
Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...
Hi community , we are creating a change request (standard change) via transform map, we have created a standard template also ,we have to trigger the template in the transform map when ever the (action == "insert" ). Template : can some one help us w...
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....
Hello There, Few of the emails (in response to approval) are not being processed, and the log says these are ignored as the mail body is more than the allowed limit. But those emails don't contain much of the text, just the signature of the user and ...
Business elapsed time or Actual elapsed time on related list of incident are not updating automatically. i need to go to task_sla table refreshed once then it starts updating whenever incident updates.
Hi Community, I have created a custom field on change form which is of type LIST. Whatever multiple options change team has selected in this field, it should trigger an email for those options only along with some dynamic content. For eg.: If user se...
