Hi Team,In MRVS I have list collector variable. Here in each row i can able to add more then 1 ci in the list collector. And through workflow i am passing that value to api. Here, I am facing challenge for adding multiple rows. For instance, for row ...
When incident is Created then system should send email notification to caller manager via event?
Hi, Can we retrieve the cleaned or deleted records by Table cleaner (sys_auto_flush.list) from Deleted Records option? I have some staging table and Auto Flushes rule set for this table, just wanted to know if there is any way we can retrieve the cle...
Hi All,Whenever user reply to an interaction record with attachment ...both attachment and mail is visible in workspace view of interaction...but whenever I am opening the same interaction record from list view of table only mail is showing attachmen...
Hello - I'm trying to hide Order Guide variable set from catalog items when a user tries to submit an Order Guide. To do this, I've below catalog client script which works great when a user submit the order guide from the service portal but the same...
Hi Community,I've seen a couple threads regarding hiding variables for a catalog item when they are included in an order guide. I'm using a catalog client script and it appears correct to me, but it's not working.Anyone see a problem with my script...
Hi ,I need to give create access to certain group and specific catatog item on sc task.I have created below script but the script is not returning true , may i know where is the issue here?
I need to close the RITM and the SCTASK associated with the Request when the Request is Closed. How can I achieve this? Thanks,Mallika
Hello - I am importing data from a SQL server so I created a Data Source and everything working fine until pulling the data into import set table. When I test load 20 records I can see the data in the import table. but I just mapped a string field bu...
Hi Community, We want to hide few fields for a catalog item in service portal which we achieved using UI policies but the issue here is after the ticket is submitted in the portal the hidden fields are showing up and the data is showing up if an acti...
In my requirement, service management is the name of catalog item. If the request is closed complete the form should be read only. I tried to use UI policies but, I can't done for service management catalog item alone. So, Please suggest how to make ...
Hello, all. I recently setup an advanced reference qualifier on our assignment_group field to return groups that the assigned_to user is a member of. I'd like to further filter that query to show only a specific group type of "itil" and hoping one of...
Hello guys I am trying to download the pdf format but unknowingly I get this error as Uncaught ReferenceError:downloadIncident() is not defined at HTMLButtonElement.onclick did anyone face this issue while working on UI pages?
I would like to write a script that pushes IDs of a specific knowledge bases into an array, taking into consideration that we can have a category, subcategory, subsubcategory etc, anyone can give me leads? The idea is to make some field mandatory on ...
When user is creating a request from catalog item, he is able to edit any field in the task by inspecting and changing the value from HTML code for this particular field The field is read only still he is able to edit the value by changing the value...