Resolved! When do we use next(), hasNext() and _next()
Hi All, I have 10 records only on whole table , now I want to update records So When do we use next(), hasNext() and _next()
Forum Posts
define view for reports
Hi,I have one requirement on reports,in reports I am using the score, to display the count of records, but when i click on the score it shows us a list view of that table for which we have created a report. so i want to configure a list view for that...
Resolved! Report on SCTASK associated to Catalog Item
I have been asked to create a report showing the groups handling SCTASKs associated with Catalog Items. Is there a way to report on Catalog Item usage based on associated SCTASKs?
Application Services are not visible to itil users
Hi Everyone, A normal itil users unable to see application service records on cmdb_ci_service table. Thanks, Preethi
Resolved! Order Confirmation popup on cart v2 -how to edit
This pertains to the two step checkout process in service portal which popups an Order Confirmation. We want to hide the Requested For field but still include the Deliver & Special instructions. i've been spending a fair time looking at other commun...
Resolved! Business Stakeholder view all tickets
Can a Business Stakeholder see all tickets or are they restricted to tickets in their department?
how to convert incident to service request using agent workspace
Hi All, I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.I am using below code and ui action availabl...
SMTP relay server
Can i use SMTP relay server (AWS) instead of POP in servicenow?If yes, is there any customization in servicenow?
Copying the Attachments from REQ to RITM to SC Task
Hi All,I have a requirement to copy the attachments as below 1. IF attachment added to Req then it should copy to RITM and SC TASK2. If attachment added to RITM then it should copy to SC TASK To achieve this I have created a insert BR on sys_attachme...
Resolved! Only Knowledge articles appear in form Service Portal Homepage search widget
Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsof...
Resolved! All fields should be readonly once the state is changed to Closed Complete on catalog task
When state is closed complete, it should make all the fields read only.
Resolved! Report showing all tickets raised by members of multiple assignment groups
Hi, I'm trying to run a report showing any ticket type (so I'm running this on the task table) created over a month by members of multiple assignment groups, I cannot see anyway to do this other than user the operator "opened by" and select all the i...
Getting Wrapped Conversion Error:The undefined value has no properties error in workflow
Hi All,I am having a script in workflow as below answer = checkMngr();function checkMngr() { var name = current.variables.Name; var usr = new GlideRecord('sys_user'); usr.addQuery('sys_id', name); usr.query(); if (usr.next()) { ...
How to define homepage for impersonated user?
Hello,After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.That is, it's defined to go to SOW Homepage, but as this Workspace is ...
