Hi Team,We have developed the chat functionality for one of our customer. Whenever, the chat being started instead of user name its showing customer. For instance, if i test with chat its not displaying my name and resulting with customer as naming. ...
Hi, I have created Record producer but i am not able to see the same into Service portal.I have checked all the portal settings and all please help me out the troubleshooting steps for the same. Thanks,
Hello Everyone,I have a record producer(incident table), after submitting the form incident will get submitted. In the incident, I have a field as Service(reference - cmdb_ci_service_business) currently it is empty where I need to populate the data w...
i am using admin account and i have even tried using another account using impersonate function and same error . even postman i am getting the same error { "error": { "message": "Security constraints prevent ordering of Item", "detail": ""...
Hi All,Can someone please help me on the below query.In the above screenshot if i select Snapshot of VM Servers the table will be visible. before submitting the form if i want to change the options, i am able to see the old option table data after re...
other than using id badge is it possible for user to check in using serial number of the laptop ?
Hello, I am a new ServiceNow Admin and have been tasked with pulling information on how our Incident and Change Request tickets are being assigned. Since it uses hard coded routing logic my job is to shed some light on the process.What would be the b...
Hi all,The Work notes in the 'sc_req_item' tickets are now the default instead of the 'Additional comments.Does anyone know how can I make the Additional comments the default for every 'sc_req_item' ticket?Thanks!
Hi Team, How to edit fields sidebar in UI builder form
Hi All, Can someone please help me on the below query.In the options checkbox i don't want to be mandatory, but when checkbox is false need to thrown an error message to select the checkbox. function onSubmit() {var application = g_form.getValue('app...
Hello Team, We are facing an issue while loading the catalog item form in the service portal. it is taking more than 2 min and meanwhile, we are receiving the pop up as "The page isn't responding". We have checked the on-load script on the item, and ...
Hi, I have a custom table that holds the user data and the application assigned to that user. This application field type is a list type (glide list), so that whenever new application gets added to the user it should be stored in that field for that ...
Why does the updated date not change after sending an email from within an incident? Our helpdesk often sends emails from within ServiceNow to our customers, but since the updated date doesn't change after sending an email, it's difficult to see when...
Could any one share template or reference doc for creating LLD for ITSM ServiceNow Platform.Where we could find it or what topics to include in ServiceNow Platform LLD?
How can I obtain values from a multi line variable set from a client script of type onsubmit in a record producer? I want to save its values in another field, but I need the values that have been entered into the variable set regardless of the number...
