interview on incident management?

sreenivassinsta · ‎06-24-2018

can anyone please suggest me some question areas or topics being asked on incident managemant?

Rajat singh2 · ‎06-24-2018

Hi,

I think if you are bothered about incident management, then you should learn that in below sequence:

1. What is incident management?

Anns: The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

2. To learn the process of incident management. got o below mentioned webiste.?

Ans: https://www.cherwell.com/products/it-service-management/itil-processes/essential-guide-to-itil-incident-management

If you have specific question you can ask here

Mark helpful, if it helps you.

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Bharath13 · ‎04-04-2019

Got it

thanks

Akash4 · ‎04-02-2019

Meanwhile I found this document that may help in this regards. Few of the contents can be found in docs.servicenow.com but yet this is the standard and beautifully written for ServiceNow specifically.

Thanks, Akash

Regards, Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.

Bharath13 · ‎04-04-2019

Thanks Akash