Is it possible to create catalog item with multiple items linked

[rin1]

Hi all,

Currently this is the process we follow.

Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task.

We want to simplify the process and make things easier for the users as well as procurement team.

Now my question is, Is it possible to have multiple models linked for a catalog item. For eg, catalog item is Iphone and the form will allow users to choose different models like 5S, 6S, 7S etc. So when the request gets submitted, the request should pick the correct model chosen by the user and not pick the model linked with the catalog item.

Kindly let me know if you need more details. Any suggestions/guidance would be appreciated.

Thanks,

Rini

[ersureshbe]

Hi,

Per your screenshot, Model is reference field and you are getting multiple models which are available in the table and instance. Is that not helped?

Do you have other table and stored the various model? If yes, why and what reason you configured the model?

Regards,

Suresh.

[rin1]

Model is linked with the catalog item from backend. Below is the service portal view, Users cant select the model as of now. We want to improve the process in a better way. So looking for better suggestions. Any advice would be much appreciated.

Thanks,

Rini

[ersureshbe]

Hi,

You should create the variable in catalog item and variable should be 'Reference' field and tag that reference field with model table.

I can see Requester and Company is not auto populated. It should auto populated based on user login. It's additional process improvement. If you are allowing to create the request on behalf of some then mentioned fields are editable else you should made as read only.

Regards,

Suresh.

[rin1]

Those are autopopulated fields. For Privacy reasons I removed the requester name and company name 🙂