Is it possible to query/track number of clicks on Content Items in service portal?

Steph8
Kilo Contributor

‎02-26-2018 05:13 PM

There doesn't seem to be a field on the table that would do so, but is this captured in system logs in a retrievable way or some other way?

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vidisha4
Giga Expert

‎02-26-2018 09:45 PM

Hello Steph,

You can query/track number of clicks or views on content item in Service Portal.

By open the table :

Service Portal Log Entries

 

(sp_log.LIST).

then Select : Catalog View in Type Field.

Here, you can find the view information for any particular user.

Now you can count the clicks or views by performing GlideAggregate Query in this table.

 

Thanks

Vidisha