Restrict users to see incidents
I have one requirement that if u_incident_type is security, and assignment_group is SOC then those incidents should be visible to only the people who has the role Splunk-Access. Kindly suggest me
Forum Posts
Resolved! can we create alert suppression rules without using itom(event management)?
hi all,I want to create alert suppression rule without using event management (ITOM), like the system is integrated with zabbix and will get alert report from zabbix, so depending on CI or summary, can we create any rule where we can filter duplicate...
FLOW DESIGNER EXCEUTIONS
I have created a flow but I am not able to see the flow Executions - getting this whenever i click on see test results-I have also tried enabling the sys property - com.snc.process_flow.reporting.level but is not working.Also tried enabling flow rep...
CAD Certification
HI Everyone , I am have my CAD exam next week, so have read application development fundamentals eBook several times , need one help do we need scripting fundamentals too because i have not purchased that and also i have development experience.Please...
Gliderecord order sequence matter?
Hi Team,While we move orderByDesc to below the orderBy we are getting correct data. However, with the given screenshot, we did not get the correct data so, does this sequence of orderBy matter? if yes, can anyone provide me with some references?
Resolved! report
to check reports which are not run before last 3 months.
How to hide the RITM variables from Service portal?
Hello all,I want to hide some variables which are showing with values after generating the request in servienow from Portal.Ex:- I want to hide User Path and access Path from below screenshot. Note:- this variables are not created in maintain item o...
Can we run a flow twice when the trigger is scheduled as weekly?
Hi guys!Is it possible to run a flow twice when it's scheduled as weekly? We want the flow to run Weekly, every Monday. The first run is at 5AM and the next run is at 12noon. Is that possible?
Attach file before request is created
We have one task: For specific catalog items, before request is submitted we have to attach one file (based on the values selected while submitting) to the RITM. How can we achieve this requirement.
Store Custom type variable value to the Target Record (RITM)
I have one select box, based on the choice we are displaying image below select box. Eg: If user selects Headphones, we are showing image of Headphones.. To change images on the catalog item form dynamically, we are using Custom type variable and wri...
Resolved! How to modify a reference qualifier for a Catalog Item variable?
Currently we use a reference qualifier to determine what fields are available in a reference field. I have not found where I can do the equivalent to an If statement for it. This filter works for every choice except one choice. If they pick that ch...
Resolved! Can I set a Reference Qualifier Condition in a Catalog Client Script?
Hello, I am creating multiple catalog items which all use a shared variable set. I am looking for a way to set a Reference Qualifier Condition via a Catalog Client Script. Is this possible and if so how do I code it? Thank you, Joe
Setting field values from the email body ( Inbound Action)
Hello All, I have an requirement where user will put User name (email Id or name) in the body of the email ( for eg ; User name xyz@gmail.com ). We have to set the user name as the caller of the Incident.
Resolved! How to drive priority from urgency and impact in a record producer.
Hi, I have created 3 variables(Impact, Urgency and Priority) in a record producer. I want priority to be populated depending upon the Urgency and Impact values. Basically it should drive Priority Matrix( Priority Data Lookup rules) and how it drives ...
Restore variable and its historical data in RITMs
Hi, one variable in the cat item was deleted by a mistake. Because of that, the variable is no longer shown in items that were created from that catalog item before. Example (question 8 is missing): I found the variable in sys_audit_delete table and...
