Search word without astrict symbol
When User search with any word of the label, Then User need to get label in drop down for variable.
Forum Posts
Fetch details from incident form inside UI action URL
HiI have a requirement where I have to create a UI action Button on Incident form , and intern create a Custom URL where all the Incident values will be passed inside it as query parameters onClicking of that UI Action Button.How can I create such a ...
Creating tags in ServiceNow ITSM to reassign the bulk incidents.
HiI want to create a tag in change task table to reassign the bulk change tasks. is it possible to create ,if it is can anyone help with process to create tag. Thanks in advance. I am attaching the two attachements for reference.One is incident table...
Resolved! What happends with SLA when the CI changes for an ongoing incident?
When an incident ticket is created and a CI is identified as tarkget for incident, an SLA task is created if an SLA si defined for that CI. (Is that a correct understanding?)Question: what happends if the CI was not correct from the beginning, and we...
Remove CI Relationships
My goal is to be able to "retire or decommission" a CI. Using the Server Class, I will use a Windows Server as an example. In our environment, we can retire a server running Windows, then bring it back online as a Linux machine. For reporting purpose...
Resolved! "Configuration Item" lookup field on a Change record does not list all of our Configuration Items
When I go to 'All > cmdb_ci_list.do' to see all of our configuration items, I see 718,672 items (no filter or conditions set) However, when I am on a Change record, and click on the magnifying glass icon for the 'Configuration Item' field, I only se...
Field is not editable in list view
Dear Community members, Good Day! Hope you are doing well. Could someone please help me with an issue where a field of choice type is not editable in list view for ITIL users. However field is editable on the form view. I have checked below in order...
Dynamic approval for order guide based on custom table records through workflow script
Hi All, I have an orderguide which contains 4 catalogitems . When i select 2 catalogitem suppose apple ipad3 and apple iphone 6s and then go to choose option. In that section there is a field called portfolio which is a reference field that refers to...
Resolved! How to add survey link in notification servicenow
HI Team,Am trying to send a survey via notification.Survey is created when the state is moved to resolved.the assessment instance for the respective survey is also getting created. But when am trying to get the link for survey via the email script, i...
Calculate problem task duration
I am using below business rule script to calculate the problem task duration. It is working fine in my PDI but it is not working in Customer Instances.Any suggestions would be very helpful.Thanks in Advance.//Script(function executeRule(current, prev...
Add/remove users from group using BR
I have a requirement to add/remove manager from a group when the group manager field changesI tried the below code through BRRun :aftercondition: manager changesvar previousManager = previous.manager;var currentManager = current.manager;var myGroup =...
Newly Created sc_task Not Attaching to RITM When Created Manually
Hi everyone,I am encountering an issue where a newly created sc_task does not automatically attach to the related RITM when created manually. I’ve attached a screenshot of the form for reference (see below).Can anyone point me to the out-of-the-box s...
varible type time
Hello every one i created one variable type as a "time " by using Uipolicy script it's working on form view (try it view ) But for end user view like service portal view not working please suggest me the solution
How to restrict a form view based on the user group.
Hi,I created a new view in the user table, now all the ITIL users can able to see the new view. But I want to give access to this view for few particular groups only, and other itil users who are not in the mentioned groups can't able to see/ open th...
stop sla on incident task when incident priority is not p1 or P2
Hello everyone can someone guide me through this need i want to stop sla on incident task when incident priority is not p1 or P2. ( i tried to dot walk the field incident in incident task but not working)
