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OOB scanning getting failed

Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference any solutions here to increase the scanning timeout?1.attachment_scan_history table screenshot after ...

jobin1_0-1721973924911.png jobin1_1-1721973924927.png jobin1_2-1721973924913.png jobin1_3-1721973925603.png

Read only access to KB Article not working

Hello Community,There is a requirement to create kb article with certain users should have read access to the kb article. I created the kb article, created the user criteria and mapped into can read user criteria.On testing I can see the user criteri...

XYZ by Tera Contributor
  • 1268 Views
  • 3 replies
  • 0 helpfuls

How many knowledge bases is too many?

Does anyone have any advice on whether it is better to keep the number of knowledge bases to a minimum and put different types of knowledge in the same knowledge base or have several knowledge bases?  Thanks.

SuzyH_ by Tera Contributor
  • 1284 Views
  • 4 replies
  • 3 helpfuls

Incident Case Type classification

How the questions and requests can be avoided from an Incident form? I am working for a client where incident management module has a Custom field  (Case Type) with the following values such as Issue, Request, Questions, Post go live issues. There ar...

Resolved! Trend report by total number of records cumulatively

I am wanting to make a trend line showing the total number of records month by month in a table like cmdb_rel_ci (with some filters added).I am using a Time Series Report, and Trend By Created, per Month, Aggregation of Count.I can get a report that ...

VL10 by Tera Expert
  • 1275 Views
  • 1 replies
  • 1 helpfuls

How do you handle incoming emails from D/Ls or shared mailboxes

The challenge that I see is that users send emails from those shared objects.  They are accepted but then the members complain about getting email for incidents that they didn't create and can't access.  The later part can be for one of two reasons. ...

johnfeist by Mega Sage
  • 891 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow "If" activiy

I have a need to add an "If" activity to one of my workflows.I need to have Requested For Department as my true statement. I tried using the Condition and Advanced without success. Any assistance would be appreciated.

John H1 by Tera Guru
  • 523 Views
  • 1 replies
  • 0 helpfuls

Set Risk level in Standard Change model via Table API

We are creating Change request via table api and setting the Chg model to 'Standard', the problem is that risk being set to 'None' (greyedout) instead of being "low, medium or high". We tried using Put / Patch method to update risk: 2 but doesn't see...

Auto-populating Field Isn't Mapping Properly Upon Submission

I have a variable on our Incident form for adding people to the Watch List of the Incident. I made a recent update to the form and was asked if we could auto populate the Watch list field from another variable on the form where the user selects anoth...

jnchristie by Tera Contributor
  • 395 Views
  • 1 replies
  • 0 helpfuls

How to see stats.do on each node in the cluster

How do I see stats.do for each node in the cluster? I feels like I am only seeing part of the bigger picture as we have multiple nodes in our cluster. This article doesn't quite get you the whole way.http://wiki.service-now.com/index.php?title=Runnin...

by  
  • 4284 Views
  • 4 replies
  • 0 helpfuls

Resolved! Zip code mapping issue on transform map

I created a transform map where in we have zip code values provided in the excel like 711-012 or 0511 etc. In both these cases, during transformation, target zip code field is getting updated as 711012 (- is removed) and 511 (0 is removed).How can we...

Developer3 by Tera Expert
  • 522 Views
  • 2 replies
  • 0 helpfuls