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Resolved! Service now itsm

"Requested for" his /her autopopulate reporting managerCreate a string field for contact no. not more than 10 digitsOnce you submit this request approval should go to manager, once manager approve the request it should go data base group,when all mem...

Resolved! How to restrict loading of macro variables on RITM?

Hi, I want to restrict 2 of the macro variables from loading to RITM. Because as they are macro variables, it is taking much time to load on Service Operations Workspace. I've removed those 2 macro variables on Sctask and it is working fine. Previous...

Change List Row Highlight - Theme Builder

Hello everyone,We've recently enabled and used Theme Builder to brand out SN Instance. Everything is looks fine and works fine. The only feedback I have is that the list row highlights are too light, and customers would like it to be a little darker....

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Parallel Approval in Flow Designer

I have three variables:1. Requested for(reference) referring to user table.2. Type of request(select box) with options Add/Remove/Modify3. Groups to be added(list collector) referring to group table.If the type of request is new, it would check if op...

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Resolved! Calculating date in a template

Hello,We have upgraded our dev instance to Eureka from Berlin and so far only have had a few minor issues. One of which I can't seem to fix so I was hoping someone here would have an idea. One of our teams uses a template for Change Requests. In this...

sam_hull by Kilo Expert
  • 5852 Views
  • 5 replies
  • 3 helpfuls

Resolved! Schedule a Script to calculate asset depreciation

I am working to setup the Asset Management module and came across an issue.  I created a report showing the depreciation details for our assets, however, I the report does not force the depreciated amounts to update depending on the date the report w...

AndyB5000 by Mega Guru
  • 1686 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help with event parameters

Hi There,I'm creating a custom notification and want to add email id of DL as a recipient of the email. I think to add an email id we need to call event parameters from business rule using gs.eventQueue() method. I'm using "approval.inserted" event a...

Unic0rns by Tera Expert
  • 401 Views
  • 4 replies
  • 0 helpfuls

SP Variable editor Clone Issue in service portal

Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration  under this i have created one tab variable Modifications which will be shown in some condition  if i am ...

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Hemant soni2 by Tera Contributor
  • 685 Views
  • 10 replies
  • 0 helpfuls

Resolved! General Questions on ServiceNow

Hi Team,    I am having some below Questions please help to answers, Thanks in advance 1) Where the ServiceNow instances are located2) which DBMS ServiceNow uses (like MYsql or Sql server like this)3) which cloud service ServiceNow uses like AWS, Azu...

Vyanktesh08 by Tera Contributor
  • 966 Views
  • 6 replies
  • 2 helpfuls