Modify Incident related lists filter condition in Problem Form
Hi Team, Can anyone please tell me how to edit Incident Related List default filter conditions on Problem Form.Thanks in Advance!!!
Forum Posts
Survey Question Field Issue in SP portal
Hi All, I have a issue while creating New field in Ticket closure Customer survey field.We have created a new field in survey will multiline free text. We are looking to make the below field wide with free text in the survey form. Backend configurati...
Change the order of variables on the Catalog task form
Hello All Hope you are doing well, We have a requirement where we need to update the order of variables in the Catalog Task form, making it different from the RITM variable sequence. For example, on the catalog form and RITM, the first two variable...
Worknote not added on the SN workspace.
Hello All, Please check the below the attached image, when add work note by clicking on edit option on the workspace the work note is added to that record. Please advice us what should we do to resolve this issue or is this Servicenow problem.Thank y...
Worknote not added on the SN workspace.
Hello All, Please check the below the attached image, when add work note by clicking on edit option on the workspace the work note is added to that record. Please advice us what should we do to resolve this issue or is this Servicenow problem.Thank y...
Variable search is not working in Service Operations Workspace
Variable search is not working in Service Operations Workspace. It keeps loading when we select option "Variables" to filter RITM list. I am new to workspace; can someone please help. I believe it's not getting correct input to look for variables suc...
how to change color in portal in text and icon color should be different
how to change color in portal in text and icon color should be different. Circle color should be dark purple and text color should be black, please suggest.
Inbound action : To copy the email content onto the respective RITM
Hi All, kindly help me to resolve this:Created an inbound action that copies the email content onto the respective RITM worknotes/activities.The emails will come from "abc@gmail.com," and the subject will contain the RITM number.Below is the script ...
Flow Stage
notice that in Employee Center, some requests are showing a list of Stages and some doesnt. what causes this?note: both request are using different flow, but with the same stages in each flow
on after Transform Map Script not working
Hi All, I'm importing the data to cmdb_ci table so based on class this will also get updated in alm_asset table.Now I'm trying to update the status field of alm_asset table since it is not directly available in cmdb_ci, For this I'm writing a onafter...
Resolved! How to Change Date Time format from 02-09-2024 14:30:20 to 02-Sep-2024 02:30 PM
Hi All, I need to change date time format from 02-09-2024 14:30:20 to 02-Sep-2024 02:30 PM as a info message , but i'm getting error message as undefended Background Script:var date = new GlideDateTime();var date2 = date.getByFormat('dd-MMM-yyyy hh:m...
multiple selection from reference variable
Hello everyone,I’m working on configuring a ServiceNow catalog item and need some assistance.I want to create a variable where users can select multiple contacts by holding down the CTRL key.What type of variable should I use to achieve this function...
Process Formatters should be available for only few catalogs items
Hi Team, I have formatters on my table and the formatters should be available to only few record producers and not to others. This is in scope application. Your suggestions/ideas might be helpful. Thank you! and How to get unique values for every ...
Resolved! I want to extend task table to create a table with the same functionality as incident table.
If I extend the task table to create a new table with the same functionality as the incident table, should I also duplicate the global.Incident and IncidentSNC in the script include?If anyone has experience with this, please let me know.
Resolved! How to copy mrvs values to another variable in sctask variables
Hi All, I am looking for the solution to copy one of the field value of mvrs to another field in sctask variables once we save or submit the form. I have created 'on submit' catalog client script but that is not working. For more understanding please...
