Federated groups in ServiceNow
Hi team, Does ServiceNow support federated groups?I am not able to find this information anywhere else. Thanks
Forum Posts
Adding gmails to CC
Hi all,i have a requirement to add email address from two fields in the CC of the notification that will trigger once the status is closed complete.I have tried using Notification script but it is not working kindly help me on this. (function runMai...
Adding attachment to the notification
Hi all,I have requirement to add one particular attachment to notification with name 'XYZ' which will add to the form once the status changes to close complete with the help of business rule.I have to add that particular pdf file attached to the form...
Resolved! How to hide Choice options without removing them
Hi: I want to be able to hide some Choice entries but not remove them, so that they can be updated by business rules but prevent the user from selecting them. Is there a way to do this? I know you can use g_form.removeOption(<field>, <choice>). I gue...
Agent Mobile: Apply template to new incident?
Hello, Within the documentation for Agent App I was looking for any information applying a template to a new incident within the Agent App. I didn't found anything. Is "applyTemplate" supported in Agent APP? Thanks in advance.
Order Guide widget to set default include toggle to "on" instead of "off" based on condition
Hi,I have a requirement to set the catalog item "included in" based on condition on order guide. 1. In order guide form there is an select box field called "Hire Type" with contractor and employee options2. If user selects hire type as "contractor" t...
Resolved! Multiple problems mapped to a single incident. but only the latest problem is reflecting
Multiple problems mapped to a single incident. but only the latest problem is reflecting in related records. edit button is not available. is it possible to view multiple problem records on single incident record. Please find the screenshot and help ...
Resolved! Date calculation
Hi All, I have a requirement below: Invoice billing amount : 300: start date: 01-11-2024, end date: 19-11-2024. so here requirement is to calculate Invoice billing amount should calculate only for the days between start & end date are: 19/30*300=190....
Backordered check box on RITM
I have a user who wants to use the 'backordered' check box to denote an order that he hasn't finished fulfilling. He may have 250 out of 500 widgets and is waiting on the other 250. I wanted to make sure that OOB, checking this doesn't trigger any un...
Resolved! Close the RITM when all related Catalog Tasks are closed (using Flow Designer)
Requirement: Close the RITM when all related catalog tasks are closed using flow designer. Create a flow as follows.Trigger: Actions:1. Look up catalog task records2. Check if any catalog tasks are not closed complete and end flow3. Update the state ...
Resolved! Help with Dynamic dates on the Dashboarding using Content Block
Hi All, I have added a List report on the Dashboard with source as catalog task table. I want to apply the interactive filter to this dashboard using Content Block widget. On this widget, I have added 2 date_time fields to pick the date/time with one...
Change the dropdown color in Service Portal
How do I change the color of the dropdown hover color (blue) in "My Requests" widget.
Can we create a workflow for record producer(custom table or change request table and etc)
Create a record producer for custom table or change request table and attach to the workflow is it possible or not if it is possible please give me the solution
Close the Requested Item record when all the associated Catalog Tasks are closed
Requirement: Requested Item should be closed when all the respective catalog tasks are closed. 1. Create a Business rule on Catalog task (sc_task) table2. Condition: Catalog task is closed complete3. Script:(function executeRule(current, previous /*n...
Resolved! CSA Certification
I purchased the CSA voucher at a discounted price of $70. I'm Planning to take the exam and just want to confirm: if I fail on the first attempt, how much will I need to pay for the second attempt?