Agent Mobile Application
Hi team, We have a requirement to change the default banner image to a custom image from agent mobile application. Need some assist to update the banner image. Thanks
Forum Posts
Agent mobile application
Hi All, As mentioned in the attachment, we are trying to update the color for navigation bar for agent mobile application. We have updated the color code for navigation bar, but it's not reflecting in mobile app. Need some assistance on this.
flow designer
Hi all,I need a help . I got a requirement from client to create the following use cases via flow designer.1. There is a variable in the catalog form called "xyz" with choices "abc" , "def" , "ghi". (xyz is a list collector). Once the user fills all ...
How to capture Profile Picture from Azure Entra ID into ServiceNow User record?
Hi All, I am trying to capture Profile Picture for users with the data coming from Azure Entra ID. I created a IntegrationHub action to call Azure Entra ID endpoint for the profile picture and the data received is "binary data of a PNG file". Now I a...
Record loading time slow for records of certain extended table/s
Hi all, I have a bit of an issue with loading certain types of records, and this seems to affect all records of that type. Following investigation and looking for any recurring slow transaction history, etc. I can't seem to find anything. Examples ...
Error - Cant find method com.glide.ui.SysAttachment
Below script i written in scripted rest API but not working as expected.(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var incidentNumber = 'INC0009009'; var grIncident = new GlideRecord('incident'); grInciden...
Once the state is closed the time card related list new button will be hidden in incident form
Hi, Once the state is closed the time card related list new button will be hidden in incident form.Can anyone please help on this, It will be usefull.Thanks!
I want to populate assignment group automatically in incident table through VA
Hi, When i am trying to create a incident request through VA it is showing the below attached error.I want to populate assignment group automatically in incident table through VA but i have tried to give backend name and group sysID but below is the ...
ServiceNow DocuSign integration for a Record producer
Hi, I have a requirement to create a record producer that displays a URL in the portal. When a user clicks on the URL, they will be redirected to a DocuSign document form. Some fields in this form will be filled in manually, while others will be auto...
I would like to understand scripting level differences between scoped app and global scope
Hi,I would like to understand if there is any script level differences between scoped application and global scope application. Such as Glide APIs or any other scripts have difference or possibilities or not possibilities in scoped applications. Any ...
Resolved! How can I edit the Walk-up queue length notification threshold?
Hi, I am trying to edit the threshold number to trigger the Walk-up Queue Length Notification. I thought it might be in a script in the event triggering the notification so I found "sn_walkup.interaction.threshold" in the Event Registry, but I cannot...
Can I remove Lock Icon In URL Variable on Service Portal
I am trying to remove lock icon in url type variable on Service Portal Is this Possible? Or Can I Create a Custom URL type Variable without Lock Icon On SP?
List action "Repair all filtered SLAs" not available in Incident list?
Hi all, I need to repair a lot of SLAs, due to incorrect SLA Definitions. I'd prefer to do it from the Incident table rather than the task_sla table, to make sure that I catch everything. However, at the bottom of the Incident list, I am missing the ...
Catalog item with 4 "generic approval types" not working
I am working on a catalog item that has 4 approval types that assign 4 different assignment groups to the RITM. These are the approvals in the Catalog: Each approval has different conditions but the approval always goes to the one with the lower orde...
Resolved! Service portal: See incidents already open for a CI
Hello, We are using the service portal to allow the end users to create incidents.In some cases, those incidents are open for a shared CI (e.g.: shared printer).We want to allow the end users who open an incident on a shared CI to be able to see that...
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