Is it possible to see any Catalog items a person approves?

deepa231
Tera Contributor

Is it possible to see any Catalog items a person approves? For example: Abel Tutor. Which catalog items he is mentioned as a static approval?Do we need to check every table with static values? How we could identify it? What I am looking for is a way to identify where my name is mentioned as a static approval. E.g. as a Application Owner in CMDB apps.

2 REPLIES 2

palanikumar
Mega Sage

Hi,

How are you configuring the static approval? are you using item approvals or configured within flow?

 

If you are using Item Approvals, then it will be listed under related list. You can always create a dynamic filter to retrieve it based on catalog item. You can refer the below link to know how to create a dynamic filter

https://www.servicenow.com/community/developer-articles/create-your-own-dynamic-filters/ta-p/2321052

 

If you are configuring  this within a flow or workflow, then it is not possible to access. So you can add a custom field in Catalog Item record to record the static approver. In you report you can add filters based on item's static approver

 

Thank you,
Palani

Swapna Abburi
Mega Sage
Mega Sage

Hi @deepa231 

I understand the difficulty in searching every catalog flow for approvers. You can also try another approach (might not be 100% accurate), search in Approval table (sysapproval_approver) where user is listed as approver for all past requests using approval for field. This will give you all the items where user can possibly listed as the approver and you can further check from there.