Is there a way to call users from ServiceNow when there is a new incident assign to their group

[Faranak]

Hello,

I know we can send an email and text message to users when there is a new incident assigned to their group. I am wondering if there is also a way to call the users from ServiceNow when there is a new incident?
Do we need to do any set-up, have anyone tried it? Would really appreciate your feedback.

Thanks

[Maik Skoddow]

Hi @Faranak 

basically ServiceNow provides this functionality with the help of its Notify layer (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/notify2/reference/notify-la...). But you will need any external provider which performs the calls. Many customers use Twilio for that.

If you search the internet "ServiceNow Notify Twilio" you will find a lot of further information.

Kind regards
Maik

[Maik Skoddow]

Hi @Faranak 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik