This is my first discussion and I am new to this area of Service now. We are currently using Helsinki version.Our process:All requests submitted by our users must have the Manager's Approval prior to creating the RITM. If deemed necessary by the ...
I have a date field that I need to copy to a date time field. Is there a way to do this? Do I need to append the time before I copy?
Hi Friends.I am able to close 100's of Change requests by 'Scripts-background' using GlideRecord.But most of the change requests has Ctasks associated with it.can you please suggest me how to close ctask as well along with change requests.My script t...
I am working on a scheduled job that will allow me to create requests and request items, then under each request item I would create separate tasks under each of the request items, each to be assigned to different groups. I have been successful in cr...
For Standard Change Template creation Ive created a new field via Number Maintenance so each template has a unique sequential number. Ive then added this new field to the Standard Change request form after dot walking through 'Standard Change Templat...
When we try to add multiple affected CI's from different pages to the change record it only populates the CIs selected from the last page. Could not find if this is a known issue.
Does anyone know what the 'system user' checkbox does on the user account form? I recently created a new account for one of our internal email addresses, so it would show up as HR instead of 'guest'. We currently have another account set up like ...
Hello all, I'm posting here because I'm having trouble sharing a dashboard I've created with users. The Dashboard should be visible to all users, but the error message "You do not have access to any dashboards. For more information, contact your sys...
I am trying to export all fields in a set of records from a list of records that doesn't contain all the fields. According to the wiki (http://wiki.servicenow.com/index.php?title=Exporting_Data) I should be able to do this by "setting the sysparm_def...
Hi All, Did any one encounter such scenario.. How does it work.. I am working on something like this..I have a field in user table ( employee status).1)This field should be visible for roles ITIL and HR. ( ACL should work here).2) For the user who ...
Hi ,I have snc_readOnly role on my insatnce , that's why I have the ReadOnly access to my applications.But When I impersonate with someone , same is the result . The impersonated User has also the readOnly access. But why ?
In Transform map iam updating the records(no inserting). If ST validation id is empty then that record is not updating, it is working fine. My requirement is if1)I'am updating 1000 records if 999 records is having ST.validation_ID, then i don't want ...
Hi All,I will be involved in a project where we will be planning down migration from Remedy to ServiceNow.If you have done this before, or if you have got understanding of similar migrations, can you please provide some input?Basically some guideline...
Hi,It seems to me that the 'Flag article' button does not work as documented here:https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/knowledge-management/reference/r_KnowledgeFeedback.htmlIf I in an instance running Helsin...
When a user is submitting a request from the Service Catalog, I present them with a variable field that is pre-populated with them as the requester. They have the ability to enter a different valid name if they are submitting it for someone else. ...