What is the best way to check how many licences are being consumed and how many are free?
What is the best way to check that, how many licences are being consumed and how many are free?
Forum Posts
Resolved! Mapping Business Impact field to Incident table
Hello everyone,I am currently using a record producer in the service catalog for ESS users to create an incident.A new requirement popped up where we want to showcase 4 text options where each one would correspond with the correct impact value.For ex...
Obtaining datetime values based on a specific timezone
I am having datetime calculation issues with the following requirement and cannot seem to find the appropriate methods to make this determination, here is the use case:Use Case: An incident is created @ 13:00 EST with a location reference set to "L...
Problems with sending SOAP messages asynchronously
I've come across a problem with sending asynchronous SOAP messages. I've noticed this because I closed a Catalog Task that would close a Requested Item and a Request, that I knew would send out a SOAP message to another system (a B2B link with anoth...
Export CSV file to FTP
Hi all,I have a requirement where i need to schedule an export of CSV to FTP. I read from communities and wiki that this can be done by Scheduled DataExtract. But i want the information of Asset table with particular Company to be exported. Can anyon...
reuse terms and conditions?
We have a business unit that is interested in using the Terms and Conditions section but one things is holding them back. For certain contract types, there are standard terms that need to be applied each time. I need a way to allow them to re-use...
Back button not taking the user back to the list
I have a question about the back button not taking the user back to the list.I have been able to recreate this issue in an OOTB developer instance (Jakarta).Click on my groups workOpen a recordUse the Down arrow on the right (really it could be the...
bi-weekly scheduling a job
Hi All,I need to schedule a job that needs to be triggered every alternative(bi-weekly) Monday at 6AM.Can anyone guide me on this?Thanks in advance.
LDAP integration vs. SSO
Hello everyone, I was wondering what the difference between LDAP integration and a SingleSignOn solution is. Technically the LDAP integration lets you use your same account for different application and services, so what is the difference to SSO? Is...
Resolved! How to check Incident State value on client script (service portal widget)
We are developing a widget that we will add to the ticket page on Service Portal and we need to check using client script the value of State for example. We've tried calling gr.state and c.data.state (with matching data.state = gr.state on server sid...
Service Catalog : how to consolidate the multiple catalog items into 1 item
Hello All,I want to merge the multiple catalog items into 1 catalog item.
Resolved! How to make a record producer look better?
This screen shot below is from an older version of Service Now (Someone who doesn't work here anymore made it and it was deleted). I recreated it but I cant get the colors and shading to look right, when I do a text background color it only goes to t...
Resolved! Link a template to an incident form
Ok, this is driving me mental as I know it can be done I just don't know how it is done. We have a production service which is doing this feature exactly as describe but I cannot recreate it in a test environment to document it.So here is the scenari...
Resolved! Set Assignment Group for RITM automatically
Hi-I have been trying to figure out how an assignment group is set automatically when a new request is generated. I created a new workflow, and for some reason, I can't get this field to populate automatically. This is the first workflow I've don...
Resolved! How can I remove a List Collector variable's filter.
I implemented this script I found through the wiki:Name: Hide List Collector Filters Sectionfunction onLoad() { document.getElementById("ep").rows[0].style.display="none"; document.getElementById("ep").rows[1].style.display="none"; // Hi...
