Difference between solve permanently and solved workaround in incident ?
Difference between solve permanently and solved workaround in incident ?
Forum Posts
How to Refresh the existing page from server side
HI All, I have a change form . As soon as submit or update the change_request form. The form should be refresh (not redirect).So i have one business rule to update change_request . So i tried the below method to refresh but did not work. gs.setRe...
Resolved! Removing Multiple choice options on catalog item in portal
I am trying to disable certain multiple choice options on onload for catalog item. Tried the below but did not work: var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form; form.removeOption(<fieldName>, <choiceValue>);andg_form.removeOption...
using extensions in phone number fields - e.164 format
I have our phone number fields in the e.164 format, and now someone needs to add an extension (phone# - ext)How can I do this without adding a field? Multiple down sides of just adding a field.
ServiceNow Report on Assignment Group Changes from one group to another
I need to create a report that shows Incidents that are assigned from group (A) to group (B) and group (b) to group (a). I can't seem to achieve this on the same report. I know my table needs to be Incident_metric I have the Assignment Group- Applica...
Auto assignment group routing based on user location time zone in incident?
Hi Team , Could you please provide solution for below requirement. Q)We have so many locations and 3 assignment groups. 1: If caller locations is United Kingdom ,Spain and Russia : If caller raise a ticket above locations business hours we need to a...
Do clones wipe out workflow contexts?
Do clones wipe out workflow contexts?
Resolved! what is the difference between business service and application service
I'm new to the London version, could someone explain to me what the difference is between business service and application service, from what I am reading they look to be the same thing, are they or are they different? If they are different when wo...
Official Way for Our own domain redirect to ServiceNow instance
I would like to know more about Web or Proxy architecture on this case. Please kindly explain more.ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer...
Resolved! Templates - Child templates not applying
Hi All, We use Templates for Standard Changes. I've created a module in the Change application where users can select the template and automatically create a change with the relevant change tasks generated. It's recently been brought to my attent...
Display image file name for attachment in activity log instead of image
Is it possible to minimize image attachment in activity log instead of having the image take up lot of space in activity log.
Resolved! Convert Incident into request item
Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...
Resolved! Update case (parent) ticket status when task (child) is re-assigned
Requirement - When task (child) is re-assigned, case (parent) state should be updated to "In Progress" and comments should be added <task> has been re-assigned from <previous.assignment_group> to <current.assignment_group> Created Business Rule When ...
Floating time zone
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
Hi Community, there is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check
Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...
