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Resolved! How can we use icon link widget to redirect to different pages when user clicks on the widget based on his role in service portal?

Hi Everyone, Hope everything is going good. I have two icon link widgets, "create new incident" and "Create new Custom table record" and each redirects to different pages in service now instance. For example, Widget A directs to Create new Incident r...

rkreddy by Giga Expert
  • 2123 Views
  • 19 replies
  • 0 helpfuls

Resolved! Adding attachment button to service catalog request

I have created a service catalog item which requires documents to be attached to the request before the request can be submitted. The team working with this request does not like the paperclip icon and they would like a "button" but in the middle of ...

Jan-Z by Giga Expert
  • 37834 Views
  • 40 replies
  • 20 helpfuls

Resolved! Work Notes List

Does anyone know what the intended purpose is for the work notes list on the incident form?  It seems that this might be used for email notifications to listed users, as in, send an alert to the work notes list when a work note is posted.   However, ...

stevekeiper by Kilo Contributor
  • 5126 Views
  • 6 replies
  • 2 helpfuls

Scripted Metric

Hello , I need to prepare a scripted metric for SC_task which says  1. The timer should work when the state is new or work in progress & if the state is updated to pending manually  2. The timer should not start when the state = 'pending" updated by ...

Resolved! cross scope privilege captured in update set by mistake

Hi, I was working in scoped application and i checked some script includes and scripted rest apis (neither inserted updated deleted nor executed anything) but when i checked my update set there was a entry named Cross Scope Privilege with operation a...

sarabjeet by Giga Expert
  • 1859 Views
  • 3 replies
  • 4 helpfuls

Resolved! MRVS How to iterate and check each row if a variable value is not empty

Hi, I have an Onsubmit client script that should check if for each rows, 1 variable: 'member_replacement' is not empty and all rows are filled in. How to achieve this?  We are auto-populating the addtion of row  and users need to update each row vari...

Ljone by Giga Contributor
  • 2123 Views
  • 10 replies
  • 1 helpfuls

Resolved! How to delete History record in applications bar.

Hi,  In the application bar on the left-hand side, there is an option to view your history ( where you have recently been within the instance). An issue has come up and I need to be able to reset a users click history so they can no longer navigate b...

Becky Barton by Kilo Contributor
  • 3027 Views
  • 2 replies
  • 2 helpfuls

Resolved! GlideAjax not working in service catalog

Hi guys, I'm a bit of a newbie with servicenow. I'm trying to get fields from the catalog item record automatically inserted in the service portal when the request is loaded. each catalog item record has a field called oladuration with values ranging...

Nosazena by Giga Contributor
  • 2230 Views
  • 8 replies
  • 0 helpfuls