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‎02-22-2017 11:54 AM
I would like our ITIL users to be able to create their own quick messages, but when I provide access to the Quick Messages from the Application Menu, they have access to all quick messages, not just those they created for themselves or for their groups. I was wondering if there's a way to add a New button or possibly a + sign to the email client instead of providing access via the module. I'm picturing something similar to how the template bar works. OR, is there a way to filter the module so that it displays only the users' group and/or individual templates?
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‎02-22-2017 01:59 PM
Yeah, I was reluctant to filter the module because admins would need to see all templates - but your response confirmed it was the way to go. I created a second module - "My Quick Messages" - for ITIL users with u_email_client_canned_messages_user role and used the dynamic filters, and left the other one for admin role only. I think this will work just fine. Thanks!
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‎04-10-2017 05:03 PM
Just wanted to follow up on this in case it helps others:
You can fix the filters in breadcrumbs by using the following statement in the 'Arguments' field of the module:
&sysparm_fixed_query
