How can you update the look-n-feel of the Service Catalog?

[robertlankford]

Our service catalog has UI elements that just look ... old.  The Item Ordering Widget, for instance, doesn't float correctly and the buttons on it are old/out of date table html elements with images embedded vs modern UI 16 button elements.

Where is this information stored?  How can I begin to figure out what needs updated and then begin the process of updating it?

/completely new to ServiceNow, btw, as if you couldn't tell by the question!  🙂

[ian_cox]

Hi Robert, take a look at this thread How do I customise the service catalog style sheet in Geneva?

[robertlankford]

Thanks for the response.   That didn't really get me going in the right direction, though.   The folks there are still talking at a higher level than I'm able to following along with.   Specifically, I don't know how to find/edit the CSS they keep referencing.   Again, first timer here.

So, more specifically, this what my instance looks like today:

But a new developer instance looks like this instead:

How can I update my instance to look like the developer instance?

[Mwatkins]

Back in Fuji we introduced a new UI for Service Catalog. Existing customers did not get it if they had customized any of the files specified in CartLayoutMigration (sys_script_include_1c9c6723eb232100fcfb858ad106fe76.xml) called by a fix script "fix_sc_layout.xml". You can manually set the property to force the new UI by changing the value of the property named, "glide.sc.use_cart_layouts". Maybe this is it. What happens if you change that property in one of your sub-prods?

[robertlankford]

Thank you for the response.  

Back in Fuji we introduced a new UI for Service Catalog. Existing customers did not get it if they had customized any of the files specified in CartLayoutMigration

This sounds right to me.   I think that this could be the problem. The property that you mentioned was already set to true.  

I'm not sure what I need to do to begin to fix the issue though.