Is there a way to have a pop-up notification on the ServiceNow screen when a record is created?

KS18
Giga Guru

‎03-22-2022 05:06 PM

Is there a way to have a pop-up notification on the ServiceNow screen when a record is created?
I want to receive notifications on the screen in real time, not via email.

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3 REPLIES 3

-O-
Kilo Patron
Kilo Patron

‎03-22-2022 05:16 PM

You mean no matter what screen (homepage, some form, UI page, etc.) is opened no matter in what UI (workspace, platform/core, Polaris, etc.) and no matter in which table the record is created? Or do you have something more specific in mind?

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KS18
Giga Guru
In response to -O-

‎03-22-2022 05:25 PM

Hi, thank you for your comment.

Specifically, when an incident record is created, we would like to have a pop-up notification on the screen of the user who belong to a group that have to check the incident.

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-O-
Kilo Patron
Kilo Patron
In response to KS18

‎03-23-2022 06:09 AM

I believe this can be done using AMB (Asynchronous Message Bus) in Platform UI and Portal, not sure about Workspace and Now Experience. Requires a bit more advanced scripting though.