In change report i also need change task (CTASK number details)
In change report i also need change task (CTASK number details) Do let know how to pull CTASK report also need Change number
Forum Posts
Send email notification to the assignee user after the schedule time passed in change managment.
Hello Every one, I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment. Could you please assist me.
Resolved! How to get the stage of an SCTASK to use in a Catalog Client Script
I'm trying to perform some UI policies based on a stage of a SCTASK in my workflow.I can't seem to get the stage value in my catalog client script. When I try this, the stg variable comes up blank.var stg = g_form.getValue.stage;alert ("Stage is: " +...
Resolved! How to make default filter on slush bucket not editable by users ?
Hello all, I have this default filter on a slush bucket, the problem is when users are editing the slush bucket, they have the ability to change the filter which could make unwanted data appear in the the bucket. Is there anyway to limit the abi...
Resolved! how can i convert multiple Json Data in CSV File and attach to RITM
{"Department": "123","Details": [{"Name": "ABC","Id": ["xyz.com","info.com"]},{"Name": "gyu","Id": ["1234.com","info234.com"]}]}above JSON data i need to attach to RITM like below screeshot
Resolved! Request number on order status is not clickable
Hi All, I am having an issue where Request Number after submitting the request is not clickable on order status page(attached screenshot).Has anyone experience this, any fix to it?Appreciate your help on this.
Report times Assignment Group
Olá, bom dia.Gostaria de saber se é possível criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente. Hi, good norming.I would like to know if is possible create a report times of each assignment group in Incident.
Resolved! Scheduled Job | Reassign resolved incidents
I need to write a scheduled job to reassign resolved incidents to the assignment group manager whenever the assigned to user becomes inactive in sys_user table.State should be resolved. I wrote the below query. Doesn't seem to work.var gruser = new G...
Request Item via Link
Submit a request via a link without pressing the submit button in the ServiceCatalogue again.In other words, I don't need a link to the catalogue item, but the order should be triggered immediately when the link is clicked.I hope someone can help me ...
Issue with sorting the records
Hi Team, I'm facing an issue in sorting the records. For eg. I have 6 records of different change types and their count like "Normal - 2", "Emergency - 1", "Standard - 3". I don't want the sort based on alphabetical asc or desc. I want customized ...
UI Builder, how to update the data visualization count in single score component
Hi,I have placed Drop Down filter and a list of records components. Based on the query, records list is getting updated. That is working fine. My requirement is to place a data visualization component which shows the count of records filtered. I have...
Resolved! Can we call subflow or flow from a ui action.
Can we call subflow or flow from a ui action. If yes let me know how to call.
Why email address in CC comes single time when recipient are more than 100.
Hi All, I have requirement to send email when event is triggered through schedule job. I have many recipient which are greater than 100. Email is working fine but it got triggered two times. First email sent to few recipients and second email sent to...
Custom widget in Service operation workspace
Hello Team - I've created new cards on the landing page inspired by the existing ones. Clicking on the sections related to 'donuts' updates the list below to display the relevant records. However, I'm currently exploring how to make the newly adde...
Resolved! Avoiding Duplicate Notifications When "Assigned To" and "Requester" Are the Same User
Hello everyone,I’ve encountered an issue with a notification I created in ServiceNow. The notification is sent to both the "Assigned To" and "Requester" fields. However, when these two fields contain the same user, it results in duplicate notificatio...