ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need to create request on 3rd Friday of every month

Hello Team, I need to create a script for schedule job condition. Where every 3rd Friday of the month one request needs to auto create and assign to XYZ team, please help me.  So every month one request should generate that should be 3rd Friday of th...

B Ashok by Tera Guru
  • 279 Views
  • 1 replies
  • 0 helpfuls

Pulling SLA Due Dates for Email Notifications

Hi,I'm creating some email notifications for Problem tickets, so Problem owners will get an email notification when assigned, and give them the SLA due date. Also another for when the SLA hots 50%, 75% and 100%.In the 'Problem Assigned to' notificati...

Ben28_0-1690414040621.png Ben28_1-1690414402537.png
Ben28 by Tera Contributor
  • 681 Views
  • 1 replies
  • 0 helpfuls

Dynamic Email Subject in the Email Body

Hi All,  I want to the email subject to be dynamic and when i am using the script , i am able to see the body in the email but subject is not Populating the email and it is not showing as  Proper Email  . Please let me know if anything has to be chan...

sushma9_0-1714585381732.png
sushma9 by Tera Contributor
  • 535 Views
  • 2 replies
  • 0 helpfuls

Client Script Alert Formating

Is it possible to format a pop up alert in a client script to be displayed a certain way i.e. different lines and use of bullet points (if bullet points will not work then at least sperate lines)? " Something Something Something Something Something S...

Debug when a new record gets created

Hello All, Is there a way to apply debug on a record which newly gets created from a record producer? A little bit of context if that helps:I want to find out which business rule or flow is responsible in updated a field on the table in which a recor...

Unable to close the task

User is saying he is unable to close the task, even after filling all the mandatory fields, error is "please fill the all the mandatory fields before closing the task"   

Vyanktesh08 by Tera Contributor
  • 625 Views
  • 6 replies
  • 0 helpfuls

ServiceNow - getting error on saved reports

Hello all,I have a weird issue.  Every time I save and try to come back to a report I created I get the error saying "Report visible only to a specific user or group".    When I create a report and save it.  I can navigate to the report via the view/...

Report visible only to a specific user or group.jpg

Make Assignment Group and Assigned To dependent on each other

It was easy enough to make assignment group filter assigned to with the dependent field option:However, doing the reverse doesn't seem to work. Adding 'Assigned_to' into the assignment group's dependency doesn't work like the other. Am I missing some...

VernYerem_0-1714507195094.png
VernYerem by Tera Expert
  • 688 Views
  • 1 replies
  • 1 helpfuls

Make field read only after closing sc_task and sc_req_item

Hello,Make field read only after closing sc_task and sc_req_item we have used UI policy or client script for making the work note and additional comment field ready only after request get closed complete/Closed incomplete/ Closed skipped. It is well ...