Incident's assigned to the 'x' and 'y' groups should not follow the Incident Auto-Closure property and should remain in Resolved State until manually closed .For my incident table there is one property enabled which auto close incident after 12 days ...
On our instance, we now also want to start using change management, but we are facing some challenges.It appears that tasks created from the "Change request - Normal change tasks" workflow are being created from both the flow designer and workflow ed...
Hi,What are roles required to view subscribed articles?ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases. All subscription entries are storing in 'sn_actsub_subobject_stream' table. Than...
Hi Team, In a catalog item, we have configured the meta as "change,name change,change name,name".If we search with any of the meta data in service portal in our non-prod instance its working as expected. But in PROD, it's not working if search with t...
Evening all, We are trying to send through multi line descripts and work notes through a rest integration but it is not landing with the breaks the other side. Script and screenshot below. Any help as always, most appreciated. description = current.d...
Hi All,We have a catalog item, it has two variables. One is date type variable and second one is choice type variable. We need to populate the date type variable with1. 28 days from today date when choice value is critical from second variable.2. 30 ...
I have written my Notification on sysaproval_approver table. So the catalog variables on RITM table. I am not sure how can I add catalog variables in condition or advanced conditions. Just assume the catalog variable 'Access' is a Type of Select Box ...
Hi, Governance is asking to be able to measure the avg time to assign a ticket, any time it is unassigned during the life of the ticket. Having a few issues. The "assigned to duration" Metric captures this, but: - it does not capture the assignment g...
Hi all,I have a question about max length for string field.I tried to input data to the below field by System Import Sets > Load data[Target field]u_company_name_short Max length : 16 At Instance A, >16 character can be imported, but at Instance B a...
When creating a Resource Plan from a Project task we are getting the following error:"Cannot create Requested Allocations as there are no working days in the schedule for the plan date range"Although the RPLAN is created there is no Requested Allocat...
I am needing to display RITM's in my_requests page on the portal instead of REQ however I also required more information as well e.g. short_description (from the variable)
Since there are many computers in CMDB, if a change is created that would impact all computers, which CI should be selected ? Each CI is a unqiue computer.
Hello, I need to send the SMS by firing an event in the Business rule when I promote normal incidents to major incidents(SMS sent to major incident manager). Is it possible in service now? If yes Can anyone please help me with the process? Thanks a...
Hello Experts, We have requirement that user send an email to a DL/Email and we need to create an INC in ServiceNow Is there any documentation/steps for what kind of configurations are needed for Exchange Team for this requirement? Please advise.Tha...
Can someone please explain How to add more fields in knowledge article content widget without cloning the widget . I am trying to add more field same As shown below next to rating
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