Is there possibility to create catalog task after immediate approvals in ritm
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01-18-2024 04:56 AM
Hi,
I have ritm to be created with 4 approvals. i configured the conditional script on the approval process. Suppose 1st user approved, immediately catalog task has to created and second user approved, immediately one more catalog task to be created. If others are rejected, as per conditional script that will go to another activity.
I am not looking from business rule but from workflow can we acheive or not. Kindly help me on this.
Thanks,
Aj
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01-18-2024 05:00 AM
Yes @aj2403
For this you need to add the activities in Workflow.
What do you mean by @""
If others are rejected, as per conditional script that will go to another activity.
are you triggering group approval or individual approval?
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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01-18-2024 11:43 PM
Thanks for the reply. I will explain better. Let me know if you got it or not.
I have a glide list variable referred to location where user can select upto 5 locations. each location will have 1 approver. If user selects 4 locations, then at a time 4 approvers has to attach for that ritm.
i configured the conditional based script on the approval activity. As per the functionality the approval activity will wait until all the approvers take the decision to approve or reject.
Suppose 1st user approved, immediately catalog task has to created and second user approved, immediately one more catalog task to be created. If others are rejected, as per conditional script that will go to another activity in the workflow
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01-19-2024 04:54 AM
HI @aj2403
Got your point
So it simple
Workflow / Flow
Take inputs from Variable and trigger approval and once approved create task.
But I have same question
If one person reject what will be the action>?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-18-2024 05:02 AM
It should be less complext to fire event on every approval (so 4 different events - 1 per approval) and on every event to create the catalaog task. This is doable from workflow.
I would go though with adding 4 approval activities (I'd say these are parallel ones) and on every approved approval to add activity creating the cat task. More work but ti me it's better approach and easier to debug/maintain afterwards.