Issue with Adding/Removing Users from Group

[Chaitali_Vale]

Hello Community,

I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.

Could you please suggest a resolution for this issue?
Your help is truly appreciated!

Thanks!

[Ankur Bawiskar]

@Chaitali_Vale 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitali_Vale]

Hello @Ankur Bawiskar, 

I have tried the solution which you provided. But still it didn't work. 

[Ankur Bawiskar]

@Chaitali_Vale 

did you compare against PDI?

are you trying to do this for HR Group or HR Role?

[Chaitali_Vale]

Hello @Ankur Bawiskar ,

This is not for HR Group or Role.

[ChallaR]

Hi @Chaitali_Vale ,

may be below debugging might help  you .

Troubleshooting Steps

1. Check the Event Queue

• Navigate to System Policy → Events → Event Queue
• Look for events like group.member.add or group.member.remove
• See if they are stuck, delayed, or failed

2. Check Scheduled Jobs

• Go to System Definition → Scheduled Jobs
• Look for jobs related to group membership processing
• Ensure they are running successfully

3. Review Business Rules or Flows

• There might be a custom Business Rule or Flow that handles group membership updates
• If it’s misconfigured or slow, it can delay updates

4. Check ACLs and Roles

• Ensure the user performing the action has the necessary roles (e.g., group_admin)
• ACLs might block the update from being committed even if queued

---

NOTE/SUGGESTION -

• Temporarily switch to synchronous processing for testing (if safe)
• Add logging to the script or flow handling group updates
• Monitor the event queue for stuck or failed events
• Contact your ServiceNow admin to check for system performance issues

Thanks,

Rithika.ch