Issue with changing name Parent field in Change_request table

[Arijit Saikia]

Hi all,

I have a requirement to show the linked Problem on a Change_request form.

I changed the Parent field in Sys Dictionary to change Column label from Parent to Problem Record.

Now I can see the related problem appearing in this column.

I have used the below Reference

However, the issue is that in other forms (e.g Security Incident - Response Tasks) the label is now getting changed to Problem Record. The relationship with the SIR is correct but the label is wrong.

Any suggestion how to overcome this and display the correct label (Parent) for all other Related Lists?

[Tony Chatfield1]

Hi, the 'parent' field is a task table field, (the table task shows in your screenshot)
and so your update is impacting all Task extended tables. 
To deliver this requirement you would want to create a new/custom parent field on the change_request table (which referenced the problem table) and then hide the OOB parent field from change request list and form views.

Can you explain your business driver\business requirement for this customization?

[Arijit Saikia]

Thanks Tony for the response.

The requirement for this enhancement is that currently in our SNow instance, when we link a Change Record to a Problem Record via the Related List and then check the Change Record, we don't see the linked Problem Record in the Related List in Change form.

Hence, I removed the Problem Related List from Change Record and exposed the Parent field in the Change record.