Hi All,
I need to import multiple files ( I don't know yet which format would be the best - Word, Wxcel etc.) to Knowledge Base and as far as I know first I need to import files to Knowledge base and they will be as a Standard Template.
I need to have them as a Article Template so I read in the documentation that I need to activate knowledge article template but here I have an issue... cause in the standard template we have let's say everything in one field but in article template there are a few fields. In my Word files I have titles with the same names as these fields from article template have but mayb you know how can directly import my files as article template or how can I change stndard template to article template to move infromation from file to seperate fields from article template?
Standard Template:
One field > Article Body
Article Template:
Few fields> Case description, Environment, Cause, Resolution
My Word file has parts like: Case description, Environment, Resolution
