Issue with setting short description with variables in flow designer

[Pam Reid1]

Hi there.. trying to set the short description using javascript for the creation of a catalog task in the flow designer.  

var shortDesc = 'Telephone Services ' + current.variables.request_type.getDisplayValue() + ' for ' + current.request.requested_for.getDisplayValue();

return shortDesc;

The name of the variables are correct.  The short description turns out like this: Telephone Services undefined for undefined.

I am far from a guru when it comes to javascript.. can anyone help me trouble shoot this?

[Mike Patel]

try

var shortDesc = 'Telephone Services ' + fd_data.trigger.current.variables.request_type.getDisplayValue() + ' for ' +fd_data.trigger.current.request.requested_for.getDisplayValue();

return shortDesc;

[Pam Reid1]

this gives the same error.  It does not work 😞

[Mike Patel]

Have tried below

var shortDesc = 'Telephone Services ' + fd_data.trigger.request_item.variables.request_type.getDisplayValue() + ' for ' +fd_data.trigger.request_item.request.requested_for.getDisplayValue();

return shortDesc;

[Pam Reid1 · Accepted solution]

it didn't work perfectly but i was able to use the requested_for part that you provided.  I was able to resolve the issue using this:

var ritmSysId = fd_data.trigger.request_item.sys_id;

var rec = new GlideRecord('sc_req_item');

rec.get(ritmSysId);

var variableDisplayValue = rec.variables.request_type.getDisplayValue();

return 'Telephone Services ' + variableDisplayValue + ' for ' + fd_data.trigger.request_item.request.requested_for.getDisplayValue();