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02-26-2024 12:04 AM
Hi,
The assignee field for incidents should be blocked following a group reassignment to prevent direct user assignments, but it fails to do so. The potential cause of the issue could be the below client script related, which should ideally enforce the blocking of the assignee field but is failing support team can still directly assign the incidents.
What else can I specifically check for
Solved! Go to Solution.
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02-26-2024 12:07 AM - edited 02-26-2024 12:08 AM
Well, there can be other things, but the most important thing is that mandatory is more important many other options.
You could try changing the order to
g_fom.setMandatory('assigned_to', false);
g_form.clearValue('assigned_to');
g_form.setDisabled('assigned_to', true);
EDIT:
Clearvalue can be before mandatory, but you can't make a mandatory field read only or disabled.
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02-26-2024 12:07 AM - edited 02-26-2024 12:08 AM
Well, there can be other things, but the most important thing is that mandatory is more important many other options.
You could try changing the order to
g_fom.setMandatory('assigned_to', false);
g_form.clearValue('assigned_to');
g_form.setDisabled('assigned_to', true);
EDIT:
Clearvalue can be before mandatory, but you can't make a mandatory field read only or disabled.