ITIL Role not allowing Technicians to create SCTask in their Requested Items.

[Teresa Core]

We have just went live with Service Now Monday.  I need a lot of help so forgive me if I ask mundane questions.  Thank you all for your help in advance.

I have been searching this all day.  How do I set the system so that my technicians can create SCTasks.  The system was setup using the default ITIL role.  how do I get this feature on their role?

[Allen Andreas · Accepted solution]

You went live and NOW have questions? haha...just kidding...sort of...

Anyways, you'd want to look in to your ACL's which allow/prevent access to various tables/fields, etc. in SN.

So you'd want to look for the sc_task table and then see if there's a create ACL there with the ITIL role assigned so that they can do that. If not, then create one.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/contextual_security/ta...

Please mark my reply as Helpful/Correct, if applicable. Thanks!

[Pranay Tiwari]

Hi,

You need to give catalog_admin role to the users (Technicians ).

then they will be create sc_task.

If it's not working then goto the sc_task table and check the ACL of this table and see the role for create operation..

Mark correct or helpful if it helps you.

Warm Regards,

Pranay Tiwari

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