ITIL User can't request a Standard Change

[Joe Taylor]

My ITIL users can create "Normal" and "Emergency" changes just fine.

I have created a new "Standard" change template, but when they try to select the Standard change from the list, they get the "not authoized" message.  I even gave one a "change_manager" role, but that didn't help either.

[Joe Taylor]

I'm on "UTAH" now.

[Eeshamayee kon1]

Hello,

Try activating the Category "Standard Changes" under the Catalog "Service Catalog" 
Please go to the 'sc_category' table to activate the "standard changes" category.

Please Mark it as HELPFUL if my solution resolves answers your question.

Thank you.

[Joe Taylor · Accepted solution]

I figured this out.

When I looked at "Standard Changes" in the Service Catalog, I noticed that I had previously put a group under the "Availalbe for" tab. This Group has the "change_manager" permission, which means they all inherited this persmission.  But all my ITIL users I needed weren't in this group.  Even when I manually assigned the role (not inherited) it still didn't work since I was only allowing "group" access.  I have changed this behavior to allow for anyone with the "change_manager" role now.  So when someone is added to my group and they get this permission, it will work for them.