We have a use case where we need to have users report against the answers that were provided to the questions (Variables) for a catalog item. This catalog item (Product Suggestion) creates an incident via workflow and the variable are listed in the incident. We created a report that shows those answers from the questions. As an admin user we are able to see them as columns in the report but our ITIL users are not. Has anyone encountered this before? Is this ACL or is this Permissions/Role Based issue?
ITIL USERS VIEW:
ADMIN VIEW:
REPORT SETUP:
ITIL USERS INCIDENT VIEW (VARIABLES ARE SHOWN/VIEWABLE):
1 ACCEPTED SOLUTION
