ITSM Modules

[IamlearniS]

Hi All!!
Is there a structured learning path for ITSM on ServiceNow University?

I am trying to create a basic portal for appointment booking , I want to enable this portal page for public.

Let me know if there is any learning modules related to these tasks.

Thanks in advance

[Dr Atul G- LNG]

Hi @IamlearniS 

This training is available now, at Learning / SN University 

https://learning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-professional...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727651

https://www.servicenow.com/community/employee-center-blog/starting-a-public-portal-from-out-of-the-b...

https://www.servicenow.com/community/developer-forum/making-service-portal-public/m-p/1424427

[Tanushree Maiti]

Hi @IamlearniS 

If  you want to learn and grow in ITSM space, You can follow this path. Whatever you will learn , practice more and more in your PDI. For practical use cases, do watch relevant videos.

• Build Technical Foundations: Focus on mastering ITSM (IT Service Management) processes, including incident, problem, and change management. Complete course : IT Service Management (ITSM) Fundamentals 
• Obtain Certification: The Certified System Administrator (CSA) is the most sought-after prerequisite for other ServiceNow certifications.  Complete  course : ServiceNow Administration Fundamentals prior to do certification.
• Once fundamental is done, go for ITSM Implementation Course 
• Once your base concept is clear , check this article for consolidated list of training on ITSM :Recommended training for ITSM
• Utilize Community Resources:
  • Personal Developer Instance (PDI): Join the ServiceNow developer program to get a free, fully functional environment to practice troubleshooting and development.
  • ServiceNow University: Access structured lessons and certification preparation courses on the NOW learning portal/ServiceNow University.
  • Networking: Engage with the official ServiceNow community forums and LinkedIn groups to connect with  industry professionals
  • Follow Career journey Path for further grow (role wise) in your ServiceNow project

Check these resources as well.

https://youtu.be/8YyIUtfFWQo?si=frAAysjrmQXPnrGt

https://youtu.be/euYVzDzkG9A?si=z8uy7-bRyorItkYx