ITSM process diagrams

[Gjejlane Qehaja]

Hi,

Where do I find a diagram of a swim lane or flow chart of SN best practice for Incident, Problem, Change, Service req. ?

Thanks in advance!

[Shekhar Navhak1]

Hi @Gjejlane Qehaja ,

You go through the below link you will get all the important information about ITSM stuff:

https://www.servicenow.com/products/itsm/what-is-itsm.html

[Community Alums]

Hi @Gjejlane Qehaja ,

 Please refer to this Article :

https://www.servicenow.com/community/in-other-news/problem-management-swim-flow-diagram/ba-p/2283234

https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/incident-managemen...

https://www.servicenow.com/community/itsm-articles/change-management-process-workflow/ta-p/2299141#:...

[Gjejlane Qehaja · Accepted solution]

Thank you Sandeep - this helped me find the answer I was looking for - where the predefined process drawings are gathered in an overview like this. 

Predefined Process Workflows - Intelligent Service Management - English - Confluence (atlassian.net)