kb article number getting duplicated after migration

bhupendra paree
Tera Contributor

Hello All , 

 

Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both are now having same number and even the number is non editable. 

And even if number becomes editable what nomenclature I can use ,recommended in corporate.

 

bhupendraparee_0-1693912133186.png

In above screenshot,  Both kbs have same number(one from Instance A & one from B) ; But different short description . category and all. 
Please advise me the best possible way to get rid of this issue, as it is bit critical.

 

Thanks in advance.

 

6 REPLIES 6

Sure but , Will that work for already moved articles.? Please Suggest.

Ramakrishna Rao
Tera Contributor

Hi Bhupendra,

Have you resolved this duplicate issue of kb articles after migration if you have resolved can you explain?