KB Article View Count and Times Viewed

[xavifrancis]

Whenever we are viewing a Knowledge Article, the View Count field adds up one more count and it is creating a record in kb_use table.

I would like to know, how the View Count is added and How it is creating a record in kb_use.

Is there any business rule or any other functionalities running in back end to update the count and to create a record ?

[sachin_namjoshi]

Please check below for answer

How are knowledge article use count and view count added in kb_use table from attach to incident

Regards,

Sachin

[einvaldserigsta · Accepted solution]

Hi Francis,

Under System Policy > Script Actions there are two scripts that are triggered by event on view/use of articles. These are named Knowledge Use and Knowledge View, and are the scripts that are incrementing the count and adding records to kb_use.

Regards,
Einvald Serigstad